Services
From makeovers to personalized skincare consultations
Sign In
Customer Support
200,299 Posts
Post | Hearts | Replies |
|---|---|---|
|
Sharing Rogue
Can someone help me with sharing the rouge code with my friend on the
app it is not working?
0
2
| 0 Hearts |
2 Replies
|
|
Re: Sharing Rogue
@daballes I'm sorry for the confusion. Rouges were only able to share
the code through 11/4.
0
0
| 0 Hearts |
0 Replies
|
|
Re: Sharing Rogue
@daballes The shareable Rouge code expired at end of day on Nov. 4th.
Your friend won’t be able to use it now.
0
0
| 0 Hearts |
0 Replies
|
|
Donations
I am seeking donations for a school alcohol/drug free event and looking
for gift prizes for our graduates. Are you providing any types of
donations? Thank you!
0
1
| 0 Hearts |
1 Reply
|
|
Re: Donations
@darby8621 Thank you for all the great work you do in your community! We
are not currently fulfilling product donation requests. To learn more
about Sephora's community engagement and giving, please v...
0
0
| 0 Hearts |
0 Replies
|
|
Discount code didn’t work
Hello!I waited until the Sephora sale started on the 5th to place my
order. However, I thought I put the “savings” code in, but did not get
the 15% off discount. Thank you!
0
1
| 0 Hearts |
1 Reply
|
|
Re: Discount code didn’t work
@DanaFrances It looks like your private messages are currently turned
off. Please send me a private message with your order number or you can
contact us by phone at 1-877-737-4672 or through our live ...
0
0
| 0 Hearts |
0 Replies
|
|
Temporary Credit Card Not Working?
I got accepted for a Sephora credit card today, once it was ready it
said I could use it immediately for the 25% off. I tried using it online
& it just keeps saying something is wrong? There is no CV ...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Temporary Credit Card Not Working?
Hi @dvenegas, My apologies, I recommend ensuring the purchase is within
the temporary card limit. You should be able to view the limit on your
approval information. Please also ensure the shipping add...
0
0
| 0 Hearts |
0 Replies
|
|
Fleet Optics threw my parcel
the fleet optics delivery guy threw my parcel to my door. There were
glass bottles of liquid in the parcel! Please stop using them!
0
1
| 0 Hearts |
1 Reply
|
|
Re: Fleet Optics threw my parcel
Hi @AnastasiaLu, I'm so sorry for this delivery experience, and we
appreciate you sharing this with us. We're happy to share your feedback
with our shipping teams and further assist you. It looks like...
0
0
| 0 Hearts |
0 Replies
|
|
Grande lash serum
Does Sephora price match? Literally just bought the jumbo lash serum for
$100 on the rouge sale and now it's on sale and would only be $80 with
the promo.
0
1
| 0 Hearts |
1 Reply
|
|
Re: Grande lash serum
Hi @supergirl10, I'm happy to check on this. It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If y...
0
0
| 0 Hearts |
0 Replies
|
|
Disappointed Rouge Members
To Whom It May Concern: Im a bit confused & disappointed. I have a
birthday gift waiting in my bag. However, I made two purchases (online
-pick up in store) & another purchase in store. Unfortunately,...
0
4
| 0 Hearts |
4 Replies
|
| 0 Hearts |
0 Replies
| |
|
Re: Disappointed Rouge Members
Hi @iamlolacartier, My apologies, we're happy to look into this for you.
It looks like your private messages are turned off, and you can adjust
your preferences in your Community settings (on the brow...
2
2
| 2 Hearts |
2 Replies
|
| 0 Hearts |
1 Reply
| |
|
Re: Disappointed Rouge Members
@iamlolacartier, I received your private message but I'm unable to
respond as your messages are currently off. I'd be happy to assist
further if you'd like to adjust your messaging preferences on the ...
0
0
| 0 Hearts |
0 Replies
|
|
NEW REWARDS DROP?
What time on Tuesdays and Thursdays do new rewards drop? I always miss
out and it seems so useless to save up all my points!
0
1
| 0 Hearts |
1 Reply
|
|
Re: NEW REWARDS DROP?
Hi @supergirl10, New rewards are typically released around 9 a.m. PST on
Tuesdays and Thursdays. Please keep in mind that the higher point
rewards are limited and tend to sell out quickly. I apologize...
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
1 Reply
| |
|
Re: Wheres my receipt for my 2 online orders
@ScarboroughK We no longer include order invoices. You can view your use
your order confirmation email for returns.
0
0
| 0 Hearts |
0 Replies
|
|
Several missing items from order
Super frustrated and disappointed as several items missing from my large
first order, with one showing out of stock and was of limited edition.
0
3
| 0 Hearts |
3 Replies
|
|
Re: Several missing items from order
@Mssled74 I'm sorry to hear that! It looks like your private messages
are currently turned off. Please send me a private message with your
order number and which items are missing or you can contact u...
0
2
| 0 Hearts |
2 Replies
|
|
Re: Several missing items from order
I am not able to share the code with my friend as well can I get some
help?
0
1
| 0 Hearts |
1 Reply
|
|
Re: Several missing items from order
@daballes The Rouge link was only able to be shared through 11/4. I'm
sorry for the confusion.
0
0
| 0 Hearts |
0 Replies
|
|
Tax exemption
Hi, is it possible to do tax exemption on online orders. And can I get
refunds on previous purchases I’ve paid taxes on?
0
1
| 0 Hearts |
1 Reply
|
|
Re: Tax exemption
@joceypoo You can submit your request here>
https://www.sephora.com/profile/MyAccount/TaxClaim?icid2=tax_refund_link_external
0
0
| 0 Hearts |
0 Replies
|
|
Worst customer service experience
Spoiler (Highlight to read)😬I am writing to express my disappointment
with a recent customer service experience involving a representative
named Rosemary. Today, I was in a chat with Rosemary when sh...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Worst customer service experience
@car19999 I'm sorry to hear that! It looks like your private messages
are currently turned off. Please send me a private message with your
registered email address or you can contact us privately on Facebook,
Twitter or Instagram.
0
0
| 0 Hearts |
0 Replies
|
|
Tax calculation?
I've noticed with a couple of recent orders with multiple small items
that the total tax is higher than an order of a single item of the same
value. I'm wondering how the Sephora website calculates sa...
0
2
| 0 Hearts |
2 Replies
|
|
Re: Tax calculation?
Hi CereusOutlaw, I'll be sending you a PM to obtain a bit more
information from you! Always, Danee
0
1
| 0 Hearts |
1 Reply
|
| 0 Hearts |
0 Replies
| |
|
Used reward points but canceled the order, will I get them back?
I recently made an order of just two items and I also decided to use 100
reward points to get a free small size of a product I've been wanting to
try. I just canceled the order since I will be going t...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Used reward points but canceled the order, will I get them back?
Hi @NoelleSydney, We're happy to look into this! It looks like your
private messages are turned off, and you can adjust your preferences in
your Community settings (on the browser only, not the app). ...
0
0
| 0 Hearts |
0 Replies
|
|
unlink phone number from old accounts
I had some old accounts associated with my phone number so when i go
into the store and put in my number it pulls up all the accounts — was
wondering if there was a way to unlink the phone numbers fro...
0
3
| 0 Hearts |
3 Replies
|
| 0 Hearts |
1 Reply
| |
|
Re: unlink phone number from old accounts
Hi @CarrieElla, We're happy to help! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would...
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
0 Replies
| |
|
Gift Card Pin scratched off
I received a gift card and the 1st 4 digits of the pin are scratched
off. Can you please help?
0
3
| 0 Hearts |
3 Replies
|
