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200,610 Posts
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Error message
Ive been trying to place my order for the past three days and i keep
getting an error message. I tried doing on the app and on the website. I
tried changing cards and billing address but nothing works
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Re: Error message
Hi @orlybendayan98, I'm sorry to hear this! We can look into this
further for you. It looks like your private messages are turned off, and
you can adjust your preferences in your Community settings (o...
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Wring shipping address
Hi, I accidently sent both of my recent order to the wrong address... Is
there anything I can do?
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Re: Wring shipping address
Hi @Snowpaiement, I'm sorry to hear this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you ...
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Missing 200 Points
My Beauty Insider Points have not been updating with my past few
purchases - I should be at 544, but they seem to be stuck at 344 and
won't allow me to add 500 point bonuses from the Rewards Bazaar.
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Re: Missing 200 Points
Hi @catsandeyeliner, It looks like an out of stock reward might have
been stuck in your basket, preventing new rewards from being added. We
troubleshooted this on our end, and you should be able to ad...
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Credit card rewards
Spoiler (Highlight to read) Hello. I was just trying to plan and order
and when I started it said I had $15 in credit card rewards. When I went
to check out I didn’t realize my payment wasn’t set to m...
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Re: Credit card rewards
Hi @JayJay112, I'm sorry to hear this! I recommend signing out and
signing back in. While signed in, please try visiting your credit card
dashboard (https://www.sephora.com/creditcard) then click Apply Rewards
in Basket. Best, Laurie
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Possibly delayed package ?
I ordered because of the Sephora sale and I was expecting a later
delivery date the app says it’s been dropped off but I haven’t seen it
yet just wondering if this is due to a delay ?
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Re: Possibly delayed package ?
@clarkeee216, I received your message, but I'm unable to respond as it
looks like your private messages are off. You can adjust your
preferences in your Community settings on the mobile browser or the...
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Re: Possibly delayed package ?
Hi @clarkeee216, My apologies, orders may arrive later than expected due
to high volume from the Savings Event. We're happy to check on this for
you! It looks like your private messages are turned off...
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My gift card balance disappeared
I received a $100 gift card for Christmas and loaded it to my account
just in case I lost the physical card. I used it once for a $15 item
last week and then went to buy something today and the whole ...
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Re: My gift card balance disappeared
Hi @nataliekar, I'm sorry for any confusion! Currently, our website/app
do not have a space designed to store gift card information for future
use. If you entered the gift card details at checkout but...
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Re: My gift card balance disappeared
I had entered my $150 gift card number into the app and thought it would
be saved to my wallet. It has now disappeared. Is there any way I can
recoup those funds? So Sephora takes that money even though I didn’t
actually spend it? Isn’t that illegal?
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Re: My gift card balance disappeared
same things happened to me, I enter the 100$ gift card into my account
in case I lost my physical gift card but apparently sephora won't try to
fix their issue to store the gift card balance number, i...
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1 Reply
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Re: My gift card balance disappeared
Hey, omg I am having the same issue as yours. I entered the card then
trashed it because I was going to place the order that day but ended up
forgetting it. Now I want to check out the few things in m...
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Unauthorised transaction from credit card
Hi I’m from India. Yesterday I got an unauthorised transaction of 136$
to my Indian credit card. I’ve already reported the transaction to my
bank account. Wanted to look into from here as well. Thanks
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Re: Unauthorised transaction from credit card
@Rachprao I'm sorry to hear that! It looks like your private messages
are currently turned off. Please send me a private message with your
registered email address and the date of the transaction or y...
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Re: Unauthorised transaction from credit card
Hi how do I send you a message? The chat shows as unavailable and I
can’t call as it’s an international number.
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Re: Unauthorised transaction from credit card
@Rachprao You can adjust your account settings (the gear icon) on a
desktop or mobile web browser.
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Error in checkout
I am trying to check out and it shows error to verify billing address in
credit card. I checked and there is no different address.Please help
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Re: Error in checkout
@evaestavillo It looks like your private messages are currently turned
off. Please send me a private message with your registered email address
or you can contact us by phone at 1-877-737-4672 or thro...
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Error message
Error message when I try to place an order. It says verify security code
and billing info. Everything is correct
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Re: Error message
Ive been trying to place an order for three days and i get the same
error message with all my cards
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Re: Error message
@ryliebolling I'm sorry to hear that you are having trouble. It looks
like your private messages are currently turned off. Please send me a
private message with your registered email address or you ca...
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Package arrived with open box and missing product
Hello, i just received my order today.While the outer packaging did not
appear to be previously opened, the Paula’s Choice box in the package
was opened and the product isSpoiler (Highlight to read) missing.
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Re: Package arrived with open box and missing product
@alicialauu sorry to hear about this! It looks like your private
messages are currently turned off. You can adjust your preferences in
your settings on a browser, not the app. Please send me a private...
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Re: Package arrived with open box and missing product
I’m having troubles finding where to change my preference. The order
number is . Thanks! @DaneeBT
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Re: Package arrived with open box and missing product
@alicialauu You can update your preferences (gear icon) on a browser.
You will not have the ability to so on the app. Once you've updated your
preferences, please send me a PM with the order number. I...
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subscribe posts
Hello, I'm new here and I don't know what is the subscribe inside menu
that every posts or photos have. what is it mean exactly?? How does it
work??
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Re: subscribe posts
@bahareprb When clicking the "subscribe" button on a Community thread,
you will get updates/notifications on the thread!
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Rouge code
Hi. a friend shared their 20% off code with me today but when I apply it
to my cart it says expired in November 4, 2024. The rouge sale ends on
November 11 so why am I unable to use my code!?
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Re: Rouge code
HI @yodababy Sorry for the confusion! The Rouge Bring a Friend Event was
held between 11/1 - 11/4. I'm sorry it has now ended.
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Gift sending help
My daughter lives in London UK and I would like to buy her the 2024
Advent Calendar, can I buy/order it in Canada and have the order
fulfilled in the UK? Thanks
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Re: Gift sending help
@Zombiegeekzero Regretfully, we, www.sephora.ca, do not ship outside of
Canada. And orders placed on our Canadian website can only be fulfilled
in Canada. I'm sorry about that!
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Birthday gift
Hello when I went to Sephora on my birthday month I was told they were
out of the gifts. However to come back when I did a few weeks later I
was told that I can only get my gift during my birthday mon...
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