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201,048 Posts
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Re: Taking too long to ship
@Format We are experiencing high volume due to our recent Holiday
Savings Event and will be shipping your order as quickly as possible. We
will notify you via email as soon as it has been shipped and ...
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Re: Taking too long to ship
@Format I placed 2 orders on Tuesday and both haven’t shipped. I know
during the sales the shipping is delayed and am okay with it. My ship
arrival dates are not till 11/21 and 11/25.
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Fleetoptics
I wanted to provide my experience with FleetOptics for everyone... It is
not a good one. My package was set to deliver to my work. My work name
was on the package along with my own. On Friday my packa...
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Re: Fleetoptics
I’ve had two bad experiences with them this week! the guy today threw
the package on my top step! Could have had fragile things in it.Reported
him to Sephora and fleetoptics.
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Re: Fleetoptics
I made the above post so that more people can be aware of issues with
this shipping company, as I am not the first and probably won't be the
last either.
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Re: Fleetoptics
Hi @KrissyGold, I'm so sorry to hear of this experience! Thank you for
sharing this with us. I'll share this with our shipping teams and
shipping partners for continued improvements in our service, an...
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Sephora Points
Are we not able to use more than 500 points on one purchase? I thought
we could use more points on a purchase. I tried doing that but the
Sephora employee said only 500 max? I’ve seen ppl use all thei...
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Re: Sephora Points
Hi @ECentralx, thank you for reaching out to us! My apologies, if this
was a store redemption, I recommend inquiring with the leadership in
store directly so they can look into this further for you. Best regards,
Laurie
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Customer “service” & annual delays-unacceptable
Been waiting for my order to process since 11/9, rep doesn’t even read
my message, doesn’t even try to make his lies make sense. Do better
Sephora
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Re: Customer “service” & annual delays-unacceptable
@RinMUA We are experiencing some delays due to our recent Holiday
Savings Event and I'm sorry for the wait. I see that your order was
recently shipped. Your package should arrive on or around the date...
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Re: Customer “service” & annual delays-unacceptable
@RinMUA I have two orders still processing. It gave me delivery dates at
checkout and on my account.
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What’s going on, Sephora? You are broken.
Hey Sephora, used to love you but not so sure anymore. Samples are
missed in orders, can’t contact you on chat ever, it takes 2-3 weeks to
receive my orders, if I even get them at ALL (I’m not in the ...
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Re: What’s going on, Sephora? You are broken.
@suki96 sorry to hear about this. It looks like your private messages
are currently turned off. You can adjust your preferences in your
settings on a browser, not the app. Please send me a private mes...
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1 Reply
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Free Birthday Gift Dissapointment
What is happening to the birthday rewards program?? My birthday was last
Wednesday. This is the first year that no store (and I called ALL of
them) in my area had NO birthday gifts. And none of them k...
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1 Reply
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Re: Free Birthday Gift Dissapointment
I am feeling the same! My birthday was November 3 and check every day
for Gucci and my local store has ZERO options. Now I only have a few
days left so have to choose something I don't want AND have t...
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Stickers
Can you please stop putting stickers on your products, especially ones
targeted as gifts. It’s not easy to peel off
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Re: Stickers
@stephwur Thank you for sharing your feedback with us and I will forward
this to the appropriate teams for consideration in any future changes.
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Long shipping delays?
Hi, is shipping taking longer then usual? I ordered on the 11th and
still in progress. Tysm
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Re: Long shipping delays?
@Lovecakeface42 We are experiencing high volume due to our recent
Holiday Savings Event and will be shipping your order as quickly as
possible. We will notify you via email as soon as it has been shipped
and we appreciate your patience!
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FleetOptics
Fleetoptics is the worst! I really do not get why Sephora is using them.
This is the most unrealiable delivery provider and their service and
tracking is a mess. How to destroy company reputation - ju...
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Re: FleetOptics
@OleksandraST I'm sorry to hear about this and will share your feedback
regarding Fleet Optics with the appropriate team. Additionally, our Live
Chat is currently up and running. I recommend waiting a...
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Leaking Product
Hello! Does anyone know how to report damaged/leaking product being
received from an online order? Thanks in advance!
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1 Reply
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Re: Leaking Product
@ced206 It looks like your private messages are currently turned off.
You can adjust your preferences in your settings on a browser, not the
app. Please send me a private message with your order numbe...
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1 Reply
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Re: Cancel Order
@masers we have a short timeframe in which we're able to cancel orders.
It looks like your private messages are currently turned off. You can
adjust your preferences in your settings on a browser, not...
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Re: Rich Gal Hand Cream
@Stivey I'm sorry this product is not currently available on our site. I
recommend checking back on our site or with your local Sephora store to
see if they have it available! I'll also share your feedback with the
appropriate teams.
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Re: Item received damaged and i’m not getting a refund
@aks189218 I'm not able to reply to your PM, as they are not enabled on
your side. You can adjust your account settings (the gear icon) on a
desktop or mobile web browser.
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Re: Item received damaged and i’m not getting a refund
this was resolved, sorry for not updating
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Order
Where the heck is my order. I could have walked to a store somewhere and
picked this up if they had it in stock
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Re: Order
@birdiebinns Orders may take a bit longer than usual to process due to
high volume from our Savings Event. We recommend referencing the
estimated delivery date in your order details. We will notify yo...
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Re: Sephoria
@lovelysmiles94 I see that you are currently subscribed to our emails.
We suggest staying tuned to your emails, following us on our social
media channels, and staying tuned here on BIC!
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Re: Sephoria
Can you tell me if I’m subscribed and when do they send out emails about
upcoming sephoria event? I looked at me emails and I don’t see any info
on the one you just had in 2024 and I didn’t see anything can you help
me?
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Re: Sephoria
@blondieapril, yes I see that you are currently subscribed. I recommend
searching "Sephoria" in your email inbox. You may need to click into the
emails and scroll through the email body. In general, w...
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pin # scratched off cant read
i need help please, i have a gift card, i have the first 2 and last 2 of
the pin#, its over scratched.
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Re: pin # scratched off cant read
Hi @esra123, I'm sorry to hear this! The 8-digit pin is required to
redeem the gift card online, but you may still be able to redeem it in
store. I recommend inquiring with your local Sephora store directly.
Thank you! Best, Laurie
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Re: pin # scratched off cant read
Beware!… this happened to me . Went into store so they could help and
they told me it was used and to call customer service! I had just
received 2 gift cards for birthday! apparently it’s a scam..and ...
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