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201,187 Posts
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Gift card balance
My online pick up order was canceled November 8th but refunds are still
not getting back to my original gift cards.
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Re: Gift card balance
@GaryKeylor I received your PM but I'm not able to reply as your private
messages are turned off. You can adjust your preferences in your
settings on a browser. Thanks!
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Re: Gift card balance
@GaryKeylor I'll be happy to look into this for you. It looks like your
private messages are currently turned off. You can adjust your
preferences in your settings on a browser, not the app. Please se...
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live chat
Im not able to access the live chat as its been saying customer service
chat is unavalible for a while now.
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Re: live chat
@samirabb sorry about that! It looks like all agents may be assisting
other clients. It looks like your private messages are currently turned
off. You can adjust your preferences in your settings on a...
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Re: Giftcard
@njstahl I'm sorry to hear that! If you are able to view the first 12
digits of the gift card number, we may be able to locate it in our
system. It looks like your private messages are currently turne...
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Birthday change
Please change my birthday to september or october. I never get my
birthday gift in december.
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Re: Birthday change
@hinaomer93 I'm not able to reply to your PM, as they are not enabled on
your side. I have updated your birthday for you. You can adjust your
account settings (the gear icon) on a desktop or mobile web browser.
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Re: Birthday change
@hinaomer93 I'm sorry to hear that you have had trouble redeeming your
gift. If your birthday is listed incorrectly, please let us know and we
will be happy to correct it. It looks like your private m...
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App not working/not loading
Hi, I have been really frustrated because I would like to shop for
products and wanted to make use of the sales. though I am now just stuck
not being able to. I have tried multiple times uninstalling ...
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Re: App not working/not loading
@Nevaehying22 I'm so sorry to hear about this! It looks like your
private messages are currently turned off. You can adjust your
preferences in your settings on a browser, not the app. Please send me
...
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Broken Rare Beauty Blush (Cheer)
My Sephora order has arrived and I was so excited about it, however, the
Rare Beauty blush came in broken thus being totally unusable 😥It looks
like the support chat is unavailable - I was wondering ...
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Re: Broken Rare Beauty Blush (Cheer)
@mary35353535 sorry to hear about this! It looks like your private
messages are currently turned off. You can adjust your preferences in
your settings on a browser, not the app. Please send me a priva...
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10% off
Has anyone else had problems with the 10% sign up I realized I signed up
a while ago and still never received it
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Re: 10% off
@Phionaa sorry to hear about this! It looks like your private messages
are currently turned off. You can adjust your preferences in your
settings on a browser, not the app. Please send me a private me...
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My order was cancelled
I placed an order earlier today and I went to check on my order status
just to find out it has been cancelled without me even being notified.
I’m not sure what’s going on with my order. I didn’t cance...
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Re: My order was cancelled
@Varenna I'm sorry to hear about your order! It looks like your private
messages are currently turned off. You can adjust your preferences in
your settings on a browser, not the app. Please send me a ...
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Where is my order
I’m looking for status of my order. It says it was returned to sender
due to damaged package on Nov 11th. But the shipping status did not
update since then. Sephora app says it’s supposed to be delive...
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Re: Where is my order
@spmin I'm sorry to hear that! I have removed your order number from
your post as we do not recommend posting that publicly. It looks like
your private messages are currently turned off. Please send m...
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Re: Where is my order
Hi! I’m all set. I talked to the online CS agent. Thanks! oh yeah I
didn’t know about not allowed to post the order number - oops! thanks
for the heads-up!
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order not received in full
hello i got my last order with hand masks and foot masksi got all 10
hand masks but i got zero foot maskcan you please let me know if it
coming on another shipment or if it was completely missed? thanksJulie
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Re: order not received in full
Hi @Jules05132424, I'm sorry to hear this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you...
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Re: Cancel order
@Ximeeorozco We have a very short timeframe in which we are able to
cancel orders. It looks like your private messages are currently turned
off. You can adjust your preferences in your settings on a b...
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Re: Cancel order
@Ximeeorozco, it looks like your private messages are turned off, and
you can adjust your preferences in your Community settings (on the
browser only, not the app). Please look for the settings/gear i...
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Gift card
I’m so bummed I purchased my daughter for her birthday a gift card from
Sephora when she went to use it their was $0 remaining. I called
customer service and nothing could be done. It was used for an online
order. This sucks!
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Re: Gift card
Hi @VirginiaAl, I'm sorry about this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you woul...
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Username help; also account number help
Hi. I'm trying to log in to the Sephora web site for managing my card,
but my username isn't working and I am not able to reset it in the
system. Can you help? Thanks!
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Re: Username help; also account number help
@Upstartcrow1564 If you're referring to your Comenity Capital Bank
account, I recommend contacting Comenity Capital Bank directly for
further assistance: 1-866-841-5037 (Sephora Visa) 1-866-864-7787 (...
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Did not receive samples
Just received the final part of my order but did not receive any of the
samples I requested. This is becoming an annoying trend!
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Re: Did not receive samples
I didn’t get my samples AGAIN. This happened multiple times with Fleet
Optics. So frustrating.
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Cancel same day delivery subscription
Help!! I cancelled my subscription but was still charged for it. I need
a refund since I will not need an annual subscription of this.
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