Feedback Regarding Missing Samples with Recent Purchase

[AnkitaLodha]

I hope this message finds you well. I recently made a purchase totaling over $300 through your physical store and was disappointed to find that no samples were included with my order.

As a loyal customer, one of the aspects I have always appreciated about Sephora is the opportunity to try new products through the complimentary samples you offer. These samples often influence my future purchases, and their absence with such a substantial order was unexpected.

Could you please clarify if there has been a change in policy regarding samples? I would appreciate it if this oversight could be rectified or explained, as it significantly affects the shopping experience that Sephora is known for.

Thank you for addressing this matter. I look forward to hearing back from you soon.

Kind regards,
Ankita lodha

[keelybt]

@AnkitaLodha I'm sorry to hear that! Samples should be included as long as they are selected.  It looks like your private messages are currently turned off. Please send me a private message with your order number or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service