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200,511 Posts
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How can I link my vib card to my account online ?
I’m trying to link my vib card to my account online to retrieve my
points to my account.
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Re: How can I link my vib card to my account online ?
Hi @LaFani, Please send me a private message with your VIB card number
for further assistance. Best, Penelope
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Re: How can I link my vib card to my account online ?
Hi @Anonymous, I will send you a private message so I can assist you
with this. Thanks! Best Wishes, Janean
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Does anyone know if Sephora will replace or refund a broken product?
I got my package and it came to me broken 😞
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Re: Does anyone know if Sephora will replace or refund a broken product?
Hi @dex01, I’m sorry to see this! I’ll send you a private message
shortly to assist. Best, Laurie
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The Ordinary Chemical Exfoliation
Hi!i was wondering which of The Ordinary’s exfoliating formulas are the
strongest... I used to like the Granactive retinoid 5% in squalene but
it is not available.thank you so much Christina
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Package Missing?
I received text and email notifications saying my package had been
delivered 7:21 pm on July 15, 2020, but when i checked that night and
again the next day there wasn't any package to be found. I'm wo...
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Product leaking
Hello I had order a foundation and some lash glue, once I had opened
the box I can tell that there was a leak with the foundation I had order
due to product being everywhere inside. The lash glue wa...
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Morepoints event
Hi, I’m a Rouge and I placed an order w/ Morepoints code. However, I
only received the amount of points that the total amount of the order
??? I expected 4xs the amount which would have totaled over 1...
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Re: Morepoints event
Hi @picklepie @everythingfine The extra points will be automatically
credited to your account within 24 hours after the purchase.
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My point has been stolen
My Sephora points was stolen when the Sephora store opened after the
pandemic, someone redeemed all my points without showing any ID or
identification. I had over 12,000 points, but after I complained...
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Re: My point has been stolen
Hi @Anonymous I'm sorry to hear about your experience. I will look into
this for you and send you a PM.
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Unable to redeem VIB birthday gift
I am trying to redeem my VIB birthday gift, the Hourglass set and am
unable to check out when I add it to my cart and receive the error
"Sorry, an unexpected error happened during your basket validati...
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Re: Unable to redeem VIB birthday gift
Hi @s1920, My apologies! I responded to you in another thread. Please
call us at 1-877-SEPHORA (1-877-737-4672) prior to submitting your
order, and a Beauty Advisor will be happy to help with adding the gift
to your order. Warm regards, Laurie
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Remove photo from “Try It On”
I took a quick, and quite unflattering, picture for a quick “Try it On”
and now it won’t let me delete it. It will only let me add another one
and I don’t want any. Is there anyway to take this off? A...
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Re: Remove photo from “Try It On”
Hi @LuvAGreatDeal, I will send you a private message so I can look into
this for you. Thanks! Best Wishes, Janean
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Re: Remove photo from “Try It On”
Could you let me know of the steps to have my photo removed from try it
on please as well. Thank you.
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Re: Remove photo from “Try It On”
Hi @Samantha501, I'll send you a message shortly. Best, Laurie
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mascara
hey! wondering if you guys can give tips? i have very long lashes
naturally. so when i’m getting ready i curl my eyelashes and put mascara
on. but every time i put mascara they don’t go up they just s...
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Re: mascara
Hi @ooopsomg, I recommend checking out Benefit Cosmetics Roller Lash
Curling & Lifting Mascara. It's great for keeping my lashes curled! I
also recommend posting your question in the Everything Eyes g...
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Re: My birthday is Incorrect
Hi @Anonymous, I'll send you a message to assist further. Best, Laurie
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RE: Re: My birthday is Incorrect
Hi thank you so much but, I found out i could call and I changed it that
way. But thank you so much for reaching out so quickly😁
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Exception on delivery
Hi,When I check my order status, it's marked as "exception". I was home
all day yesterday and did not get any packages, no one came to the door,
and no delivery trucks passed by my house. Will they tr...
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Re: Exception on delivery
Hi @pauliinaac, I’m very sorry to hear this. I’ll take a look now and
will send you a private message shortly. Thank you! Best, Laurie
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My shampoo and conditioner leaked in the box half of it’s gone who do I call?
I just got my shampoo and conditioner in the mail it all leaked.. how do
I get ahold of someone
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Re: My shampoo and conditioner leaked in the box half of it’s gone who do I call?
Hi @Morgiee15, I’m sorry to hear this! I’ll send you a private message
shortly to assist. Best, Laurie
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Deleting recent reviews
Hello! Is there any way to delete all my reviews? I’ve only made 3 so
far but I want them taken down. Thank you!
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Re: Deleting recent reviews
Hi @irisolano, The reviews have been removed and they will come down
from the site in 24-48 hours. Thank you! Best, Laurie
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When will melt blueprint stack come i. Stock
Hi,I was wondering when the melt cosmetics blueprint stack would come in
stock?
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Re: When will melt blueprint stack come i. Stock
Hi @makeupforme34, My apologies, we don’t have additional restock
details. However please sign up for email notifications on the product
page to be alerted when this becomes available. Warm regards, Laurie
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Re: info
Hi @creamcrow, You can update your email address in your Account
Settings by clicking "Edit" near your email address. If you need any
assistance, please send me a private message with your preferred e...
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Sephora pricing for Foreo UFO is actually for UFO2
So I noticed that before the annual spring sale, a price adjustment was
done for Foreo UFO, increased from $259 to $349. I thought it was
because Sephora plans to roll out the new UFO2 that was announ...
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