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201,187 Posts
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Re: delete review
Hi @davidLO123, I will send you a private message so I can assist you
with this. Thanks! Best Wishes, Janean
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Re: Add points
Hi @Neet236, I will send you a private message so I can look into this
for you. Thanks! Best Wishes, Janean
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Re: Add points
Hi @Neet236! Did the cashier at JCPenny's Sephora ask for your beauty
insider card or email? If so, the points should be in there. If they
didn't ask or you forgot, you can call or email customer service. Make
sure you have the receipt.
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Sephora Insider Card
Hi there, Can anybody help me link my Sephora Insider card to my online
account? I made them at two different times without realizing, and would
like to be able to access my insider points online as well. Thank you in
advance!
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Re: Sephora Insider Card
Hi @Anonymous, I have responded to your private message. Please respond
at your earliest convenience. Thanks! Best Wishes, Janean
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Employees grab items out of your hands?
Spoiler (Highlight to read) Has anyone else had a Sephora employee grab
something out of your hand? Once an employee thought I was trying to
open an item, but I still don't think employees are allowed...
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Re: Employees grab items out of your hands?
Hi @tbexx, I am sorry to hear about your experience and thank you for
bringing this to our attention. I will send you a private message so I
can further assist you. Thanks! Best Wishes, Janean
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Missed birthday gift COVI19
Hi there, it's been a crazy few months and I missed purchasing to redeem
my birthday gift. Before covid 19 I made a lot of purchases but when it
hit, a lot of things have been tough. Is there any way ...
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Re: Missed birthday gift COVI19
Hi @mechg, I will send you a PM to further assist you! Always, Danee
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Beauty Insider Points
Heyy, so I am very new to Sephora and the beauty world in general.
Regarding the Beauty Insider Points, when ordering online, do I earn the
points AFTER I purchase my items or can I use it during my first
purchase?
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Re: Beauty Insider Points
Hi @Anonymous, Yes, you will be credited the points after your purchase
has been made! Generally, they are credited within 24 hours of making
the purchase! Always, Danee
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URGENT HELP! PACKAGE DELIVERED TO THE WRONG ADDRESS!!
I recently made a purchase of over $100 and I accidentally had my
default address saved as the one I do not currently live at. However, I
really thought I had put in the address i’m currently living a...
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Re: URGENT HELP! PACKAGE DELIVERED TO THE WRONG ADDRESS!!
Hi @Trishhh04, Oh no! I'll send you a PM in just a moment. Always, Danee
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No refund on received return
I make a purchase online and I decided to return it, my return said it
was received, and i still not received my refund yet, my return was
received on july 14
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Re: No refund on received return
Hi @BlancaGallegos, Due to high volume of returns, it may take
approximately 4 weeks for your return to be processed from the time your
returned package was sent back to us. Once it has been processed...
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Missing Item from order
i am missing a item from order that i was charged for. What do i need to
have item replaced?
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Re: RE: Received wrong brush
Hi @nikkayy0, I'm sorry to hear you received the incorrect item! I'll
send you a PM in just a moment. Always, Danee
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How possible is it to cancel or modify an order made a few hours ago on a Saturday? I would really appreciate it as it's a gift.
When adding the shipping address for a friend - it's a gift, my cart was
emptied and I ended up picking and purchasing the wrong Armani fragrance
set - I ordered an EDT instead of an EDP. As it's a gi...
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Re: How possible is it to cancel or modify an order made a few hours ago on a Saturday? I would r...
Hi @anz519, I apologize that we're unable to modify orders once they are
placed. However we can submit a cancellation request. I'll send you a
message shortly. Warm regards, Laurie
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Re: How possible is it to cancel or modify an order made a few hours ago on a Saturday? I would r...
Hi Laurie, That makes sense - thank you for doing that! Still very
appreciated.
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Missed my Birthday Gift
Hi. My birthday was in July, and I forgot all about my birthday gift. Is
there any chance I can still get it?
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Re: Missed my Birthday Gift
Hi @mingleling, I'll send you a message shortly to assist! Best, Laurie
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Looks wont upload to gallery
I have been trying to upload my photo onto the gallery mulitple times
for the past week. I have tried both my laptop and app and neither have
fixed the problem. Any sugguestions? Thank you!
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Re: Looks wont upload to gallery
Hi @madisonglock, I'm sorry for the trouble! Please try clearing your
cookies and cache on your Internet browser, and please also try using a
different Internet browser such as Internet Explorer, Chro...
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Order not authorised
--- order i have ordered the above order in excess of $500. When I click
on the order it says unsuccessful authorisation? PayPal says the hold up
is due to your end? Please can you advise ASAP as I am...
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Re: Order not authorised
Hi @emmajane80, I will check on this for you and I'll send you a message
shortly! Please note, the order number was removed from your post for
security purposes. Best regards, Laurie
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Redeem points
I made a purchase in store but I forgot to give my insider email, how
can I redeem the points?
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Re: Redeem points
Hi @AlekahS, This post has been moved to Customer Support. I'll send you
a message shortly to assist! Best, Laurie
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