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201,106 Posts
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Re: Gift card number scratched off
@mkper Sorry to hear that! It looks like your private messages are
currently turned off. You can adjust your preferences in your settings
on a browser, not the app. Please send me a private message wi...
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Re: Gift card number scratched off
Did you ever get this resolved. I have been dealing with this since
Christmas. Card won't scan. Numbers peeled off with the adhesive and the
cashier peeled it off so she will attest that I didn't tamp...
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Re: Gift card number scratched off
The same thing happened to me 😞 I really think they should change the
gift cards. I just received one for my birthday for $100 and some of the
number scratched off - what can I do?
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Re: Gift card number scratched off
Please help I have same problem, it says Please verify card number & pin
and try again.
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Re: Gift card number scratched off
Pls help I have same problem, it says Please verify card number & pin
and try again. when I try to use
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Re: Gift card number scratched off
Hi this also happened to me, once I scratched off the back of my $50
gift card the numbers came off and they couldn't do anything about it in
store or on the phone with customer service. What do I do?!
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Re: Gift card number scratched off
Hi this happened to me also. So basically I went in store and they said
it was empty but it was brand new.
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Re: Gift card number scratched off
Hi @morgieworgie, My apologies, I'll send you a message shortly. Best
regards, Laurie
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Re: Gift card number scratched off
my kid over scratched the Sephora card I bought for their mom it’s $150
and $100 please help me out with it
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Re: Gift card number scratched off
Hi @deexjamie, My apologies, generally we're unable to replace gift
cards if they are lost, stolen, or damaged. However I'm happy to see if
we can assist and I'll send you a message shortly. Best, Laurie
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Re: Gift card number scratched off
@KMA64 I'm sorry to hear that! I will send you a PM for more
information.
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Re: Gift card number scratched off
Hi @tate16995, I'm sorry to hear this and I'll send you a message
shortly. Best, Laurie
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Re: Gift card number scratched off
My nana got me a $250 GC, I haven’t been able to use cus I can’t read
the number. I feel terribly sad. Please help
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Re: Gift card number scratched off
@LauIRENE Oh no! If you can read the first 12 digits or have a receipt
with them on it, we may be able to locate it in our system. If you have
that information, please send me a private message or you...
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Re: Gift card number scratched off
Can you please help me. I have the same issue. Was gifted a $100 GC in
April for my bday and went to use it today 7/28 in Costa Mesa. The
Cashier peeled the sticker and numbers on the GC and Pin are b...
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Re: Gift card number scratched off
Can you help me too. I have this same problem. Kindly PM me for
assistance
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Re: Gift card number scratched off
@LauIRENE It looks like your private messages are currently turned off.
You can adjust your account settings (the gear icon) on a desktop or
mobile web browser.
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Misssing items in order customer support won’t refund
This is my first time ordering from Sephora and more than half of my
items were missing and I called support and also chat with them but they
told me they can’t provide me with a refund because this h...
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Re: Misssing items in order customer support won’t refund
@dshen I'm sorry to hear that! It looks like your private messages are
currently turned off. Please send me a private message with your order
number or you can contact Sephora privately on Instagram o...
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Open Here, We’ll Buy EVERYTHING!
Hey Sephora! 💖Egypt is desperate for your stores! Fans are paying crazy
reseller prices just to get their favorite products, and we’d literally
line up for hours if you opened here. Your future army ...
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Re: Open Here, We’ll Buy EVERYTHING!
@Hazel242009 We appreciate your interest in Sephora and hope to have a
Sephora store near you someday soon! Sephora stores are currently
opening all over the globe, however at this time we do not have...
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Help
I ordered an item on the 14 of February and Sephora deducted the money
twice from my account I need a reversal of the last transaction
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Re: Help
@Sashagay It looks like your private messages are currently turned off.
Please send me a private message with your order number or you can
contact us by phone at 1-877-737-4672 or through our live cha...
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W2 Former Employee
I am a former employee who has not received my w2. I have not changed my
address so I am confused as to why I have not received it yet. I no
longer have access to Dayforce. I do not know what HR phone number is.
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Re: W2 Former Employee
@Ash1116 It looks like your private messages are currently turned off.
Please send me a private message with your registered email address or
you can contact Sephora privately through Facebook, X or I...
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Augustinus bader eye cream won’t pump
My brand new AB eye cream won’t pump out a single drop of products even
though I continuously pumped it at least 50 times. I already tossed the
packaging. Please replace with a new bottle.
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Re: Augustinus bader eye cream won’t pump
I have a new Augustinus Bader rich cream but the pump isn’t working. I
see someone else had this issue with their eye cream. This is the first
experience I’ve had with this brand and I’m not impressed!
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Re: Augustinus bader eye cream won’t pump
@HorsePalace66 I'm sorry to hear that! It looks like your private
messages are currently turned off. Please send me a private message with
your order number or you can contact us by phone at 1-877-737...
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Given wrong product an cant get points back
Is there any recourse for me here?I am was in the store and asked for
Gucci Guilty EDP and was given the men’s version & I didn’t realize
until after I’d paid for it, I also used 10$ in points to purc...
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Re: Given wrong product an cant get points back
@AmITheOne I'm sorry to hear that! It looks like your private messages
are currently turned off. Please send me a private message with your
registered email address or you can contact us by phone at 1...
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Deleting Review (CS)
Hi, I'm requesting assistance with deletion of a review I recently made.
I needed to make some changes.
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Re: Deleting Review (CS)
Hi @StyleOverall, I was unable to respond to your message as it appears
your messages are not enabled on your side. You can adjust your
messaging preferences in your Community settings on the web brow...
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Re: Deleting Review (CS)
@StyleOverall, we're happy to help. Can you please provide the names of
the products you'd like to have removed?
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