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198,903 Posts
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Beauty Insider Card
Hi, I would like to link my Beauty Insider card to my account, but I
don't know how to.
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1
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1 Reply
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Return status
Hi! I initiated a return last month, the tracking says it was delivered
Dec 21st but I haven't received an email that the refund was initiated
yet
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1 Reply
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How can I get points added to my Sephora Insider account? I made a purchase last month and forgot to use my rewards.
Is there someone I can talk to?
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1 Reply
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Re: How can I get points added to my Sephora Insider account? I made a purchase last month and fo...
Hi @clllaljda, I will send you a private message. Best Wishes, Janean
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Points
Posted about this once already.the person who replied is taking way too
long to reply and claimed she could not find my account by the email or
name I’ve been using for years. Can someone please help ...
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Re: Points
My reward points are not showing up either! Bummer! I had over 2,000
points! So unfair that they just take the points away!!
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1 Reply
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Didn’t receive email confirmation after placing order
Hi- I placed an order under guest checkout and didn’t receive any email
confirming my order. Just wondering if I’ll be getting an email or if it
went through? Thanks
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1 Reply
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Re: Didn’t receive email confirmation after placing order
Hi @bsbbsbsb, I will send you a private message so I can look into this
for you. Thanks! Best Wishes, Janean
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Wrong Item
I received my online order a few days ago and instead of a shampoo and
conditioner, I received two shampoo. Is there no option to get this
resolved besides some kind of a return?
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1 Reply
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Re: Wrong Item
Hi @Vland, I am sorry about that. I will send you a private message.
Best Wishes, Janean
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Sephora is treating rouge like trash
Am I the only one that has to call 2-3 times to get packages shipped
(once usps or FedEx gets it’s fine but warehouse won’t ship)is anyone
else getting dismissed for legitimate problems?does anyone el...
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1 Reply
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Re: Sephora is treating rouge like trash
Hi @ollyme, I am so sorry to hear about this. I'm going to send you a
private message to request for more information. Always, Danee
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Fleetoptics exception
My delivery was supposed to arrive last Thursday but I missed the
delivery. Now says exception and now there is an issue with it. Not sure
what to do.
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3 Replies
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1 Reply
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Spilled Product Shipping Box
Received my order today (yay) but my rose water toner was spilling out
in the shipping package losing some of the product and leaking on
everything inside. Are toners usually shipped with seals to pre...
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1 Reply
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Re: Spilled Product Shipping Box
Hi @AndrewDM, Oh no! I'm going to send you a PM to further assist.
Always Danee
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Unsuccessful Authorization
hi! my order got canceled for no reason (Order status said: Unsuccessful
Authorization), this happened to me many times since November 2021. I
contacted support and she said she had placed the newest ...
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1 Reply
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Re: Unsuccessful Authorization
Hi @KidaCxx, I'm sorry to hear about this. Upon review, it appears that
you were recently assisted via our Live Chat. Regards, Danee
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Order Missing
I ordered two products separately and neither of them showed up despite
saying they were both delivered.
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1 Reply
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Forgot promo code
What happens if you forgot to add a promo code? I was so excited to
order I forgot to add code THEMOST to my last order
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1 Reply
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Re: Forgot promo code
Hi @EvaMay, Regretfully, we are unable to modify an order once it has
been placed. But I will send you a PM to further assist. Always, Danee
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Temporary Card Not Working
I recently applied for a card that was approved with a temp card... only
for said card not to be able to be used due to security reasons. Sephora
customer service only gives you the run around.... Wha...
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Re: Temporary Card Not Working
Same. They just told me to wait for the card to be delivered by mail.
This is by far the WORST customer service I've ever experienced.
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Re: Temporary Card Not Working
Hi @Anonymous, I will send you a private message. Best Wishes, Janean
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1 Reply
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Re: No samples
Hi @Deanna906, I'm sorry to hear that! I will send you a PM to further
assist. Always, Danee
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Happy with My Order
Hi Sephora Community, I really wanted to post a comment about Sephora's
service. I am very happy with my recent order. Over the few years that
I've ordered from Sephora, I've experience consistently g...
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1 Reply
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Re: Happy with My Order
Hi @ItsDoris, Thank you so much for sharing your positive feedback with
us! We're so glad to hear about this and hope you enjoy your items 🙂
Always, Danee
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$100 Rouge Reward Expired
I redeemed $100 rouge reward and realized it just expired yesterday. I
contacted the customer service and they kept telling me that I should
have used this within 90 days which is not helpful at all. ...
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Re: $100 Rouge Reward Expired
Sephora was unfair to me too! Sounds more like a scam to me. They put on
the email that the reward expires on December 28. I tried to use the
reward on December 28 but, according to Sephora, it had al...
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Re: $100 Rouge Reward Expired
The same thing happened to me! Except I’ve been calling and all I got
was well you gambled with how close you cut it. Which I did not do, as I
tried to use it on the day it said it expires and was wit...
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1 Reply
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Re: $100 Rouge Reward Expired
Sephora was unfair to me too! Sounds more like a scam to me. They put on
the email that the reward expires on December 28. I tried to use the
reward on December 28 but, according to Sephora, it had al...
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0 Replies
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0 Replies
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