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198,910 Posts
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samples?
i was so excited to try the rare beauty lipstick but ofc both my samples
didn’t come 😭😭 how do they keep forgetting to put the samples in??
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Wrong birthday
My birthday was set random to January 1st. My actual birthday is October
16th is there any way to change it.
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Banned/declined returns at Sephora for 365 days
This is a PSA that Sephora is falsely advertising their return policy.
Unlimited free returns? Employees in store suggesting you purchase a
product and try it at home because you can "always just retu...
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Re: Banned/declined returns at Sephora for 365 days
I absolutely agree _where is the fraud _ i could see if someone paid
cash with counterfeit money and then did a return_but if you pay with a
credit/debit card and return the item the moines is process...
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Re: Banned/declined returns at Sephora for 365 days
I'm 100% with you.. This whole banned from returns for 365days is BS.. I
spend over $2500 a year at this BS store being a loyal customer and this
is how they treat you.I LOVE skin care.. and unfortuna...
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Re: Banned/declined returns at Sephora for 365 days
Same thing happened to me. Without warning. I emailed Sephora to explain
the whole thing, sent onto TRE. So they did nothing for me. Basically
"there's nothing we can do" is what they said. I have als...
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Re: Banned/declined returns at Sephora for 365 days
American Express is my BF. There has never been anything I could not
return, to include a pair of pants I bought from a co that went into
chapter 11 (J. Peterman). Amex took it back themselves and gav...
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Re: Banned/declined returns at Sephora for 365 days
Yes! I too have been denied with No Warning! I was trying to return a
brand new, unused item with a valid receipt and they denied it and said
they couldn't do anything about it. I could only call the ...
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RE: Banned/declined returns at Sephora for 365 days
This is why I’m always wary about buying a product right off shelf & end
up having to return it for not liking it or whatever reason so I always
try to ask for a sample. However, it seems like their m...
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Re: Banned/declined returns at Sephora for 365 days
Hi @Amyy93, Thank you for taking the time to share this feedback with
us. I'm sorry to hear this, and I do see that you were able to contact
us by phone regarding this experience. If any additional as...
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Re: Banned/declined returns at Sephora for 365 days
SEPHORA WILL TELL YOU TO CONTACT "THE RETAIL EQUATION" TO DEAL WITH
THIS. THE RETAIL EQUATION WILL THEN TELL YOU THEY'RE FOLLOWING SEPHORA'S
GUIDELINES. I WILL GET MY MONEY BACK. THAT'S WHY THERE ARE LAWS IN
CANADA.
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Re: Banned/declined returns at Sephora for 365 days
Same thing happened today. The third party company agent had such an
awful accent so it was hard to understand. I even called on Monday when
I got a warning and they told me I can still make returns a...
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Re: Banned/declined returns at Sephora for 365 days
Sephora loves to not take responsibility but they're the ones setting
the parameters of which returns will be accepted. The Retail Equation's
job is just to enforce Sephora's rules. Sephora is also th...
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Re: Banned/declined returns at Sephora for 365 days
I am completely shocked and extremely disappointed. I spend THOUSANDS of
dollars at Sephora everything year and am a Rouge member. It had been a
while (a few months) since I’d returned anything. I bou...
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1 Reply
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Re: Banned/declined returns at Sephora for 365 days
Ok so this happened to me yesterday! I too made two different returns
with valid receipts, and unopened products- the first was a warning..
second was declined. .. My understanding is that Sephora hir...
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DOUBLE CHARGED ON MY BANK ACCOUNT
I made a purchase on 9/6/2022. The purchase was broken down into (2)
different shipments. I was charged for each shipment ($115.83) that is
arriving on Monday 9/12/2022 and then the other shipment ($3...
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Re: DOUBLE CHARGED ON MY BANK ACCOUNT
Hi @xoali93 I'll be happy to look into this for you. I will send you a
PM! Regards, Danee
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Promo Code not working
I received a 20% off code in the mail. Dated from 9/9-9/19. I just tried
and it’s saying it’s only “available for certain BI members?”
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Account Locked due to Security Reasons
While doing some last-minute shopping, I attempted to log into my mobile
app but received an incorrect password. When I tried to log in with the
same password on my browser, my account was frozen for ...
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1 Reply
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Spend $75, Get 500 points-- but the points have not applied?
Recently I placed an order for $75 worth of products, and applied the
above promo at checkout. At first I thought it was just taking a little
while for the points to be reflected on my account, but I'...
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Re: Spend $75, Get 500 points-- but the points have not applied?
Hi @HereBeDragons Sorry to hear that! I will send you a PM to assist.
Regards, Danee
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Why i dont receive my samples the same which i ordered?
Hi I am v curious to ask I always spent 80 to 100$ on sephora but didn't
receive any samples even I selected. Share ur experience too
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Re: Why i dont receive my samples the same which i ordered?
Hi @wafamalik Sorry to hear that! I just sent you a pm. Regards, Danee
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Checkout Error
Hi, I'm seemingly having the same issue as other where when i go to
checkout it says an error over and over again without really explaining
why it's there. it's says to input the Security code and whe...
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Missing Product and Seal
I just purchased the Inkey List BHA exfoliating serum today. As soon as
I got home and opened it, there was missing product inside as well as no
seal on the package. It is horrible that I was sold a u...
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Re: Missing Product and Seal
Hi @alianaj I'm sorry to hear about this! If the item was purchased in
store, I recommend contacting the Sephora store directly for information
regarding a return or exchange. Thank you. Regards, Danee
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Forgot to add code
Hi I forgot to add my code to get 500 points after spending 75 plus, is
there anything anyone can help me with to possibly get it added back on?
Please, I saved a lot so I could get this deal and this completely
slipped my Mind 😞
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How to use a gift card
I’m trying to check out using store credit but the card doesn’t have a
PIN. How do I use it?
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Re: How to use a gift card
Hi @ogeekaygee Regretfully, Store Merchandise Cards cannot be redeemed
online; they can only be redeemed in store. I'm sorry about that!
Regards, Danee
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Linked Account and no points
Earlier this year I contacted support via phone to help link the correct
email to my phone number that I use for in-store shopping.However, I
rechecked the online account recently and it looks like I ...
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Points
I signed up after purchasing and want to add the purchase so I get the
points. How do I add a purchase retroactively?
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