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Post in Customer Support
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WinnieA
NEWCOMER I
‎11-22-2019 09:29 PM
‎11-22-2019 09:29 PM

Wrong shade recieved

Hi, I had received the wrong shade for my bareminerals foundation from my online order. Can I exchange for the correct one at my local store?

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5 Replies
5 Replies
DaneeBT
MOD
‎11-23-2019 07:28 AM
‎11-23-2019 07:28 AM

Re: Wrong shade recieved

Hi @WinnieA,

 

Can you please clarify if you ordered the incorrect shade of if you received a completely different shade from the one you ordered?

 

Always,
Danee

0
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4 Replies
WinnieA
NEWCOMER I
‎11-23-2019 08:40 AM
‎11-23-2019 08:40 AM

I ordered the shade Fair, but received Neutral ivory.

I ordered the shade Fair, but received Neutral ivory.
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3 Replies
WinnieA
NEWCOMER I
‎11-23-2019 09:08 AM
‎11-23-2019 09:08 AM

PM sent.

PM sent.
0
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DaneeBT
MOD
‎11-23-2019 08:50 AM
‎11-23-2019 08:50 AM

Re: I ordered the shade Fair, but received Neutral ivory.

@WinnieA, I'm sorry I'm having trouble sending you a PM. Can you please send me a PM with your order number so I can further assist you? Thanks!

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Reply
DaneeBT
MOD
‎11-23-2019 08:45 AM
‎11-23-2019 08:45 AM

Re: I ordered the shade Fair, but received Neutral ivory.

@WinnieA I'm sorry to hear that! I will send you a PM to assist you further!

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