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199,038 Posts
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Order issues
Hi! I just had an order delivery date changed from Wednesday to Friday.
This doesn’t work for me as it is too late ( I also paid for shipping
and have an account). How do I cancel this/ what can I do
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Missing package
I’m writing to express my deep frustration regarding my recent order,
which was marked as delivered but never actually arrived. Although I
understand that the courier provided a photo as proof of deli...
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Can’t change store
Does anyone know how to change your selected store? Mine is placed 6
hours away from where I live and there is no option to change my store.
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Re: Can’t change store
Does anyone know whey I can't choose my Sephora store near my location?
It has circle with a red line?
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Re: Can’t change store
Hi @Mswonderful1, My apologies! That means this particular store
location is not available for the Buy Online, Pick Up In Store option at
this time. You would need to choose a store where this option ...
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Re: Can’t change store
Hi @emvals, Are you referring to the Buy Online, Pick Up In Store
option? If so, you should be able to click the "Buy Online & Pick Up"
section on the product page then enter your zip/postal code to p...
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Re: Can’t change store
Hi, I'm also having this problem. I am unable to change pickup stores.
One is selected and the rest show a red circle with a line through it
when I hover my cursor over them.
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Re: Can’t change store
Yeah, I can’t change my store either so when it says you’re selected
store, it’s like six hours away or something or in a different state.
Mine is in Maryland when I live in Ohio so
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Re: Can’t change store
@bbeedd Can you please provide more information about what you are
experiencing when you attempt to update your store?
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Affiliate Program
I want to apply for your affiliate program so I can promote your
products. I am using this link:
https://www.sephora.com/beauty/affiliates However, when I click on the
‘here’ button to apply at the bo...
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Re: Affiliate Program
I am trying to sign up for your beauty affiliate program and the page
keeps taking me to a Rakuten page I'm very interested in this program
and need the proper page to register at,thank you Mrs Caldwelp
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1 Reply
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Re: Affiliate Program
@Fayeruth You would need to register here>
https://signup.linkshare.com/publishers/registration/landing?ls-locale=us&host=linkshare&utm_source=us_website&utm_medium=header_link&utm_campaign=rad_com&icid2=publisher_registration_sign_up_link_external
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Re: Affiliate Program
Hi @Delllabellla, I'm sorry for the trouble! I'll check with our teams
about this and I'll be happy to follow up with you once I receive an
update. Thank you for your patience! Best regards, Laurie
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Re: Affiliate Program
hi ive been trying create an account for the afflite program and its
sends me to the rakuten but when i made an account it led me to page
that says please try again is their any other link i can use to create a
account for the afflite program
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1 Reply
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Re: Affiliate Program
@stephanie455578 You would need to register here>
https://auth.rakutenmarketing.com/auth/realms/rakuten-advertising/protocol/openid-connect/registrations?client_id=publisher-dashboard&redirect_uri=htt...
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Re: Affiliate Program
Is there specific criteria to join? I am also trying to apply and hit
the same registration marketing page the poster runs into
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Re: Affiliate Program
I am also unable to join - the link takes me to registration for
Rakuten, which I'm already a member of. Please reach out to with a
resolution!
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Package not received
I placed an order, and while the tracking shows it was delivered today,
I did not receive anything. I checked it, but the package is nowhere to
be found. When I contacted customer service, I was initi...
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1 Reply
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Re: Package not received
@Majorika I'm sorry to hear that! It looks like your private messages
are currently turned off. Please send me a private message with your
order number or you can contact Sephora privately through Fac...
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1 Reply
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Re: .
@bty11 Oh no! It looks like your private messages are currently turned
off. Please send me a private message with your gift card number or you
can contact us by phone at 1-877-737-4672 or through our ...
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Invited to apply for an opportunity with Sephora. Login not working-Give an error code. Help
Dear Sephora Careers Team, I received an email from Sephora regarding a
job opportunity. However, when I attempted to open the link, it prompted
me to reset my password—even though my account and pass...
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Re: Invited to apply for an opportunity with Sephora. Login not working-Give an error code. Help
@reema19989999 I'm sorry to hear that you are having trouble with that
link! I have removed your email address from your post, as we do not
allow that information shared online. You should be able to ...
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Re: Invited to apply for an opportunity with Sephora. Login not working-Give an error code. Help
Sorry about that Keely, my mistake. This link is to the US URL, I'm
located in Canada. Also, is there any way I'm able to see the job they
invited me to? So that I may apply myself.
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Re: Invited to apply for an opportunity with Sephora. Login not working-Give an error code. Help
@reema19989999 I'm sorry that I'm not able to assist with the link. If
you are not able to access it, that job may be no longer available. You
can view all available positions in Canada here>
https://www.inside-sephora.com/en/canada/join-us?market=8
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Gift card came with 6 digit pin but requires 8 digits online
the pin says there needs to be a 8-digit pin but the pin on my card is
only 6 digits. How do I fix this? Ugh mines with Sezzle but as a gift
card
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1 Reply
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Re: Gift card came with 6 digit pin but requires 8 digits online
@amandakristinaa oh no! It looks like your private messages are turned
off. You can adjust your preferences in your Community settings (on the
browser only, not the app). Please send me a private mess...
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Inquiries
I would like to know why the Canadian site is showing new products by
different brands and you click on the item and the products are not
available here ? This has shown so many times with the differe...
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Re: Inquiries
@missie49 I'm sorry to hear about this! Can you please provide the brand
and names of the products you're referring to? This will help us take a
closer look.
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Missing samples
I placed an order in April. My samples were missing. Again. It happens a
lot. I'm pretty sure that I posted a message here around that time and I
received no response.
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1 Reply
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Re: Missing samples
@yoohoo1 I'm sorry to hear about this! It looks like your private
messages are turned off. You can adjust your preferences in your
Community settings (on the browser only, not the app). Please send me...
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bad customer service
Rude and bad customer service at the Scottsdale Fashion Square by
employee name Jenifer that kept rushing me to be checked out. we didn't
feel welcomed to shop there. Horrible shopping experience!
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Re: bad customer service
@Paulapride I'm sorry to hear about your recent store experience! It
looks like your private messages are turned off. You can adjust your
preferences in your Community settings (on the browser only, n...
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KUSH Lash + Brow Enhancing Serum
This may be the worst thing I've ever put on my eyelashes; they are all
falling out. My eyes are swollen, and I'm experiencing itchy, watery,
and red eyes, along with horrible burning. I am also posit...
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1 Reply
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Re: KUSH Lash + Brow Enhancing Serum
@lanessa1 I'm so sorry to hear about this! It looks like your private
messages are turned off. You can adjust your preferences in your
Community settings (on the browser only, not the app). Please sen...
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