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200,273 Posts
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Broken Summer fridays
I bought a summer Friday’s lip butter balm on January 3, and I’ve been
lightly using and I have been noticing leaking, so I was looking at the
tube and relised the whole base is ripping off. I don’t u...
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Re: Broken Summer fridays
Same thing happened to me!! This is unacceptable for the price we are
paying. I love this product but hate this packaging.
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Re: Broken Summer fridays
That happened to mine too. It was a Christmas present. I tried looking
at summer Fridays website but they couldn’t help.
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Re: Broken Summer fridays
exact same thing just happened to me. my cap is on it still and i can’t
get it off without ripping the entire tip off 😞 literally 96% full
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Re: Broken Summer fridays
@rhaemaddy, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would ...
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Re: Broken Summer fridays
I had the same problem! I bought mine at the end of January and went
into a store yesterday to show them and they told me I needed to reach
out to Summer Fridays directly and tell them that their cont...
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Re: Broken Summer fridays
Same this also happened to me and I never press that hard, but the area
around the applicator ripped and now it leaks everywhere.So I can't take
it anywhere and it leaks from the side when I try to us...
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Re: Broken Summer fridays
@daheechoi, I'm sorry to hear this! If this was purchased in-store, I
recommend inquiring with your local store directly to see if they can
assist.
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Re: Broken Summer fridays
The same thing happened to me! I️ always keep it zipped in a pocket of
my purse and I’ve lightly used it. I️ noticed it starting to leak and
now the whole top is about to rip off. Really frustrating b...
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1 Reply
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Re: Broken Summer fridays
@eldel35, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would li...
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Re: Broken Summer fridays
The same thing happened to me the whole top came off in the lid on
almost a full product but Sephora will not help because I bought it a
couple months ago. I didn’t use it when I first bought it so th...
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Re: Broken Summer fridays
@jilliannwatt I'm sorry to hear that! It looks like your private
messages are currently turned off. Please send me a private message with
your order number. You can adjust your account settings (the g...
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Re: Broken Summer fridays
@MarinaVald0, I'm sorry to hear this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you woul...
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Re: Broken Summer fridays
@MarinaVald07, I'm sorry to hear this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you wou...
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How to file a complaint
I received a $50 gift card that was defective with only 14 numbers on
it. I was told that I would have to take it into a store (which is no
where near me) to use it. I’ve done some research and many c...
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Re: How to file a complaint
Hi @Eli249, I'm so sorry to hear about your experience and appreciate
you reaching out. I'd recommend calling the number on the back of the
card to learn if they're able to help with providing the full card
number.
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Summer Fridays defected
i bought a summer fridays lip balm on july 6th and the top suddenly
broke off today. Can i return or exchange this product?
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Re: Summer Fridays defected
Me too!! This is so crazy I’m so sad I love this product. It’s not
normal for this price to break so easily.
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Re: Summer Fridays defected
The applicator came off and now is stuck in the lid! Summer Fridays Up
your game, seriously make the packaging at least a little better because
I paid $24 for a cheap piece of plastic that breaks, with a lip product
inside! This is just crazy!
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Re: Summer Fridays defected
Hi @kerark, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would ...
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Re: Summer Fridays defected
This actually just happened to me again, and I bought it in store. I
have 6 summer friday products and have bought most of them from Sephora
directly. 4/6 of them have done this. I am at a loss. This should not be
happening.
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Re: Summer Fridays defected
@kerark I'm so sorry to hear that! As it was purchased in store, I would
recommend contacting the store directly so they can assist you further.
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Re: Summer Fridays defected
@bcllav I'm sorry to hear that! As this was purchased in store, I would
recommend checking with the store directly for further assistance.
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Former employee needing W2
I’m a former employee looking to see how to obtain my 2025 W2. I’ve
moved and wondering if I can have it emailed to me.
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Re: Former employee needing W2
@NeqO93, we're happy to help. It looks like your private messages are
turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would like t...
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Donation Request
Hello,My name is Grace and I'm looking to collect donations for an
fundraising event for the LSO (Lariette Service Organization) in August.
We are a non-profit 501c organization and support the local ...
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Re: Donation Request
Hi @graciejoe, Thank you for reaching out! I'm so sorry that we're not
currently fulfilling donation requests including gift cards. To learn
more about Sephora's Community Engagement & Giving efforts ...
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Re: Donation Request
Good afternoon, I hope this message finds you well. I am writing on
behalf of Grace Academy to respectfully request an in-kind donation from
Sephora to support our middle school girls. Our students pa...
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Re: Donation Request
Hi @Danni5, thank you for sharing this with us and for the work you do
in your community. Although we're not fulfilling requests at this time,
we welcome you to learn more about Sephora's Community En...
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Credit Card Discount
Applied for the Sephora credit card to get the 25 percent off discount.
I got approved, got the card in the mail and activated it/set up the
online account. My Sephora app is not regestering that I h...
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Re: Credit Card Discount
Hey I went through this too but and ended up calling 6 differwnt
numbers. I never recieved any email or temporary card number to place my
order online. You are sold at checkout to apply to save some m...
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Re: Credit Card Discount
Hi @shnnonX, I'm sorry to hear this! Did you receive a notification from
Comenity Capital Bank upon approval of the credit card? If so, can you
please clarify if you've tried reaching out to them via the contact
information from the notification?
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W-2
My store closed in January 2025. My last two paychecks were issued in
2025. I have also moved. Sephora corporate can't even find me in the
system as a former employee. I worked at a FULL RETAIL locati...
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Re: W-2
@AJ29Ramon, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would ...
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No more recycling bins?
I’ve been to several Sephoras (Southern California) recently and none
have had their beauty recycling bins available. Is this being
discontinued or maybe now only available in certain stores? Thanks in
advance!
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Re: No more recycling bins?
Hi @OnMyWay2, thank you for reaching out! I'd recommend inquiring with
the stores directly for the latest updates about their recycling bin
availability.
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