Summer Fridays defected

[bcllav]

i bought a summer fridays lip balm on july 6th and the top suddenly broke off today. Can i return or exchange this product? 

 

[Julianaaaas]

[Julianaaaas]

The applicator came off and now is stuck in the lid! Summer Fridays Up your game, seriously make the packaging at least a little better because I paid $24 for a cheap piece of plastic that breaks, with a lip product inside! This is just crazy!

[kerark]

This just happened to me!! Thought it was only me.

[LaurieBT]

Hi @kerark,

I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your order number, I'll be happy to look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!

Best,

Laurie

[kerark]

This actually just happened to me again, and I bought it in store. I have 6 summer friday products and have bought most of them from Sephora directly. 4/6 of them have done this. I am at a loss. This should not be happening.

[keelybt]

@kerark I'm so sorry to hear that! As it was purchased in store, I would recommend contacting the store directly so they can assist you further. 

[keelybt]

@bcllav I'm sorry to hear that! As this was purchased in store, I would recommend checking with the store directly for further assistance.