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Klarna return
I returned a few items from my order 15 days ago in store, but Klarna
has yet to update my invoice. Their customer service told me I need to
sort it out with Sephora and that they will pause my invoic...
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Product review not posted over 72 hours
Hi, I posted a review for Clarins body fit active contouring and
smoothing gel cream as well as Clarins gentle one step exfoliating
cleanser over 72 hours ago but neither of the reviews have posted th...
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Direct distrubtion
Hi there , I am quite confident to work with sephora and a be direct
distrubtion In Iraq.Please share it with me main office contact
information.I am currently living in Canada-Toronto. Looking forward to
hear from you. Best Regards,
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I wish sephora stopped using CDL
So.... Whenever i see that my sephora package is being delivered by CDL
i panic. My package is usually stolen, but CDL's customer service likes
to say "lost". This has happened to me every time sephor...
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Return policy order date vs received date
I purchased items from the Sephora savings sale and didn’t receive them
until a week later. I never really had a chance to test anything out,
but I recently did, and I didn’t like some of the things s...
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Re: Return policy order date vs received date
@lexis1211 I'm sorry to hear that you are unhappy with our return
policy. The return time frame does begin on the date of purchase and I'm
sorry for any inconvenience this may cause. I will share your...
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No Confirmation Email
Hi,I placed an order on May 3rd but didn't receive a confirmation email.
When I check in track orders it says it still hasn't shipped after over
a week so i'm wondering if my order went through correctly since I never
received a confirmation email.
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Re: No Confirmation Email
Hi i few days ago I purchased a few items online. I couldn’t sign in
with my account so I checked in as a guest. On sephoras page I got a
massage that my order has been confirmed and that I would get ...
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Re: No Confirmation Email
This happened to me as well. I checked out a as a guest so have no
traceability of the order however my credit card was charged. Customer
support said they could not find the order and the “pending” c...
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Re: No Confirmation Email
Hi There, I am sorry for the trouble caused. In reviewing your account,
I do not see a successful order placed under your account. Since you did
not receive a order confirmation email, the pending aut...
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Re: No Confirmation Email
Hi @haniaahhh - I'm sorry you did not receive your confirmation email! I
am showing that your order is processing and should be shipping within
the next few days. You should be receiving an email conf...
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Gift card is not working
Hi! My dad gave me a gift card today for Christmas and I keep getting
this error message at checkout. Unable to place your order. Please
verify that your card information and billing address are corre...
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Re: Gift card is not working
Mine is doing almost the same thing! I got a fifty dollar one for my
birthday and it keeps telling me my balance is zero, not once has it
ever been used.
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Re: Gift card is not working
Hi @MoonGirl93, I'm sorry for the trouble and I'm glad to see you were
able to place your order. Best regards, Laurie
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Re: Gift card is not working
Hi! I need help with ordering my order, after I click the checkout it
told me "Unable to place your order. Please verify that your card
information and billing address are correct. If applicable, we h...
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