Unused gift card says 0 balance

[Kattt6]

Hello, my friend got me a $50 gift card for my birthday and I went ahead to apply it in the checkout and it says the gift card value is $0.00. I have never used this gift card before. Can someone help? 

[ellakastan]

same thing happened to me. just got a gift card last week for my birthday and i was waiting to use it for the sephora sale. 125 dollars gone. this is absurd!!!!

[DaneeBT]

Hi @ellakastan I'm sorry to hear about this! I will send you a PM.

[GraceBrowne]

I had the same thing happen to me. I received two giftcards from birthday, one for $100 and one for $50. Both were purchased from the same store and the balance says zero for both when I try to apply them to an order. I have not used either of them. I even called for the balance, and it still zero.

[LaurieBT]

Hi @GraceBrowne,

I'm sorry to hear this! I'll send you a message.

Best,

Laurie 

[DiiGood]

This just happened to my daughter. We got her a $25 GC at Albertsons for Easter and just tried to use it. Says $0. How do we get our money back?!?!?

[Missydean45]

This is still happening.  My husband purchased a $150 Sephora gift card from Albertsons in January, 2024.  I just went to use it at the Sephora store and the balance was 0.  The store clerk apologized, said this has been happening a lot and there was nothing she could do.  She gave me Sephora customer service number.  I went home and called and was told that they could do nothing since it was purchased at Albertsons.  She wouldn't look up when the card was used either.  She told me I would have to look it up online.  I tried to look it up online and the Sephora website said there was an error with the number.  I called Sephora again and read the number to Customer Service.  She looked up the card and said there were three transactions online line to Sephora 5 days after the card was purchased.  I asked if there was any other identifying information to see who used the card (name, address, state, etc), so said it doesn't have that information and there was nothing else she could do.  Sephora has been incredibly unhelpful in this situation.  They have our money and don't really care that we have been cheated out of it.  Both calls to customer service have been so unhelpful. There is absolutely NO attempt from Sephora to help the customer resolve this issue, compensate the customer, or even acknowledge that it should be investigated. It seems like this is continuing to happen and there is no attempt to solve the issue.  We will never purchase a Sephora gift card again with this lack of customer support.

[lala64]

I'm not sure of your timeline, but the same thing happened to me in March 2024. I was given a $150.00 card, tried to use it and no money on the card. Called Sephora who pretty much told me, "Sorry, we treat cards like cash, we can't do anything". So we were all victimized twice; once by the scammer and second by Sephora. I will never, ever shop Sephora again for their lack of support or resolution 

[DaneeBT]

@Missydean45 I'm so sorry to hear about this. I will send you a PM.

[Missydean45]

I just filed a claim with the Federal Trade Commission.  

[DiiGood]

Same! They were no help at all. Their system is clearly hacked and they aren't doing anything about it. Hope someone files a class action. 

[AngeeK]

So, is this still happening? My aunt just

gave me $100 gift card and when I went to apply it to my order it said $0 balance. Can someone please help?

[LaurieBT]

Hi @AngeeK,

I'm sorry to hear this! I'll send you a message.

Best,

Laurie 

[littlebites78]

I got a 25$ gift card for my bday and it says balance is 0

[LaurieBT]

Hi @littlebites78,

I'm sorry to hear this and I'll send you a message.

Best regards,

Laurie 

[ihuda616]

Same exact thing is happening to me :(( how can I fix it

[DaneeBT]

@ihuda616 I'll send you a PM to further assist! 

[nniki111]

Hi I have the same issue. I have $100 gift card saying $0 balance. How do I fix this?

[keelybt]

@nniki111 I will send you a PM. 

[sarshhh3399]

This happened to me too. I got a $100 gift card that says it’s $0 balance. What came of this?

[keelybt]

@sarshhh3399 I'm sorry to hear that and will send you a PM.

[madisvn]

This happened to me as well. I received a $40 gift card for my birthday, and when I went to apply the code it said the value was 0. Has this issue been resolved yet?