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Post in Customer Support
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Unable to place order

Hello! I need help with ordering my order. Once I click checkout it told me "Unable to place your order. Please verify that your card information and billing address are correct. If applicable, we have reversed any pending charges to your account." I've checked if everything is correct a few times and everything is right. I previously order with the exact information and zero issues

1 Reply

Re: Unable to place order

Hi @nicor13 I recommend reaching out to your financial institution to verify the billing address they have on file for your debit/credit card. If you would like one of our Beauty Advisors to assist you in placing the order, you are welcome to contact us via phone at 1-877-737-4672 or via our live chat!

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