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Post in Customer Support
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Unable to place my order

When i try to place my order with my vanilla gift visa card, i get a pop up saying,

โ€œError 

Unable to place your order. Please verify that your card information and billing address are correct.
If applicable, we have reversed any pending charges to your account.โ€

I looked over everything multiple times and itโ€™s all right, the card has enough money on it but i still canโ€™t make the purchase. Iโ€™ve bought something with the he card before too so I know it works.

Re: Unable to place my order

This also happened to me I have been trying to place my order for the last 3 days !!

Re: Unable to place my order

@libnani I'm sorry to hear that! I'll send you a PM.

Re: Unable to place my order

Iโ€™m having the same problem pleaseee helpp

Re: Unable to place my order

hello,

 

I'm having the same issue.

Re: Unable to place my order

Hi @Crayon110 I'll take a look then send you a PM!

Re: Unable to place my order

Hello!!

 

I am having the same issue. Can someone please help!

Re: Unable to place my order

@samsams2 I have received your PM and will reply shortly.

Re: Unable to place my order

Iโ€™m having the same issue, Iโ€™m trying to use my Sephora credit and it says error.

Re: Unable to place my order

@Allison1145 I'll take a look then send you a PM!

Re: Unable to place my order

I am having the exact same issue even tho everything is correct 

Re: Unable to place my order

@ElijahAcrimony I will send you a PM. 

Re: Unable to place my order

I am also receiving this error. Iโ€™ve tried the app online and two different cards

Re: Unable to place my order

@abster0909 sorry to hear that! I'll send you a PM.

Re: Unable to place my order

This is happening to me too. Super frustrating.

Re: Unable to place my order

Hi @tbeisy,

 

I'm happy to check on this and I'll send you a message.

 

Best,

Laurie 

Re: Unable to place my order

Hello! I am having the same issue, how do I fix it?

Re: Unable to place my order

Iโ€™m having the same issue! How do I fix this?

Re: Unable to place my order

@meganallen0428 @vanesacc Oh no! I'll send you both a PM! 

Re: Unable to place my order

I'm having the same issue

Re: Unable to place my order

@Vixvaporrrub Oh no! I'll send you a PM shortly.

77 Replies
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