Unable to place my order

[Lilyyyyyyyporto]

When i try to place my order with my vanilla gift visa card, i get a pop up saying,

“Error 

Unable to place your order. Please verify that your card information and billing address are correct.
If applicable, we have reversed any pending charges to your account.”

I looked over everything multiple times and it’s all right, the card has enough money on it but i still can’t make the purchase. I’ve bought something with the he card before too so I know it works.

[SunniieB]

I am having the same problem saying 

Error

Unable to place your order. Please verify that your card information and billing address are correct.

If applicable, we have reversed any pending charges to your account.

[Aubbobbb]

I am having the same problem, leaving for a trip so need to get this solved asap😩😩

[Demoniiimoon]

Same here: Unable to place your order. Please verify that your card information and billing address are correct.

If applicable, we have reversed any pending charges to your account.

Can somebody help me out? my card and everything is up-to-date

[keelybt]

@Demoniiimoon  It looks like your private messages are currently turned off. Please send me a private message with your registered email address or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service

[Demoniiimoon]

Hi I just turned the private message on! I am still trying to fix this issue.

[leebf31]

I'm also unable to place an order. I've tried several cards. So frustrating!

[LaurieBT]

@leebf31, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your registered email address, I'll look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!

[samanthalmx]

I am having the same issue.

[keelybt]

@samanthalmx  It looks like your private messages are currently turned off. Please send me a private message with your registered email address or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service

[madraaaaaa]

I’ve been having the same exact issue and have been trying for over an hour now. Please help 😞

[DaneeBT]

@madraaaaaa Sorry to hear that! If you're having trouble using our Visa or American Express gift card, I may suggest using an alternate form of payment if you have one available. Thank you!

[agratz]

Ive also been trying to place an order using my Sephora gift card and keep getting the message "Unable to place your order. Please verify that your card information and billing address are correct". Any assistance would be greatly appreciated!

[sydsquidd]

Same issue…been trying all morning. Any help is appreciated it’s super frustrating 

[keelybt]

@agratz I will send you a PM for more information. 

[sydsquidd]

If you could help me out too that would be great. 

[LaurieBT]

Hi @sydsquidd,

I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your registered email address, I'll look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!

Best,

Laurie

[hansahhh]

this happened to me as well

[LaurieBT]

Hi @hansahhh,

I'm sorry to hear this! I'll send you a message shortly.

Best regards,

Laurie

[TurtleG]

I'm also having the same issue.

[DaneeBT]

@TurtleG I'm sorry for the trouble you're having! If you're not able to place your order on the app or desktop, please contact us via phone at 1-877-737-4672 or via our live chat so we can further assist.