Unable to place my order

[Lilyyyyyyyporto]

When i try to place my order with my vanilla gift visa card, i get a pop up saying,

“Error 

Unable to place your order. Please verify that your card information and billing address are correct.
If applicable, we have reversed any pending charges to your account.”

I looked over everything multiple times and it’s all right, the card has enough money on it but i still can’t make the purchase. I’ve bought something with the he card before too so I know it works.

[DaneeBT]

@TurtleG I'm sorry for the trouble you're having! If you're not able to place your order on the app or desktop, please contact us via phone at 1-877-737-4672 or via our live chat so we can further assist. 

[Puppy0711]

I'm having the exact same issue!

[sarahaqilahj]

Hi, I tried to checkout but it says

“Unable to place your order. Please verify that your card information and billing address are correct.

If applicable, we have reversed any pending charges to your account.“

Please help to check? My country was on the list for approved billing payment address.

[LaurieBT]

Hi @sarahaqilahj,

I'm happy to check on this and I'll send you a message shortly.

Best regards,

Laurie 

[LaurieBT]

Hi @sarahaqilahj,

I’m happy to check on this and I’ll send you a message shortly.
 

Best regards,
Laurie 

[Johnn1]

Unable to place my order

When I try to place my order with my Sephora Credit Card, I get a pop up saying,

Error 

Unable to place your order. Please verify that your card information and billing address are correct.
If applicable, we have reversed any pending charges to your account.

Can someone help me too

[keelybt]

@Johnn1 I will send you a PM. 

[KalliFerguson08]

I’m also having this problem with my order. I click purchase and it says “Unable to place your order. Please verify that your card information and billing address are correct. If applicable, we have reversed any pending charges to your account.” All the information is correct tho. 

[LaurieBT]

Hi @KalliFerguson08,

My apologies, I'm happy to check on this and I'll send you a message.

Best,

Laurie 

[KrisP12345]

I am also having this issue if someone could please help. I’ve tried way too many times 

[keelybt]

@KrisP12345 I will send you a PM. 

[Catlover1989]

I am having the same problem.

[keelybt]

@Catlover1989 I will send you a PM. 

[Bellamarie1804]

can you help me with this issue aswell please? thank you in advance!

[LaurieBT]

Hi @Bellamarie1804,

I'm happy to check on this and I'll send you a message.

Best regards,

Laurie 

[Wenff]

Having the same issue, please help

[DaneeBT]

@Wenff sorry to hear that! I'll take a look then send you a PM.

[TriniLisa2014]

I am having the same problem. Please help thanks. 

[LaurieBT]

Hi @TriniLisa2014,

I'm happy to check on this and I'll send you a message.

Best,

Laurie 

[Asha24]

I am having a problem order my product I wanted. Please help thanks. 

[DaneeBT]

@Asha24 sorry to hear that. I will send you a PM!