Unable to place my order

[Lilyyyyyyyporto]

When i try to place my order with my vanilla gift visa card, i get a pop up saying,

“Error 

Unable to place your order. Please verify that your card information and billing address are correct.
If applicable, we have reversed any pending charges to your account.”

I looked over everything multiple times and it’s all right, the card has enough money on it but i still can’t make the purchase. I’ve bought something with the he card before too so I know it works.

[DaneeBT]

Hi @joc00 Oh no! I'll take a look then send you a PM.

[jessi2334]

I am having the same issue as the others. I've tried on two different accounts, 3 different devices and two cards. Absurd! And by the time someone reaches out to me is when the deal is already gone.

[LaurieBT]

Hi @jessi2334 and @veailaa,

I'm sorry about this! I'll send you a message shortly. 

Best regards,

Laurie 

[keelybt]

@Lilyyyyyyyporto I sent you a PM with more information. To view your PMs, please select the envelope in the top right hand corner. 

[nayeli01]

Hi, I have the same problem whrn I choose Pick up...can you help me please.

[DaneeBT]

Hi @nayeli01 I'll take a look then send you a PM! 

[veailaa]

Hello, I am having the same problem too and I don't know how to fix it before the Black Friday sale ends. Can you help me with it please?

[ANETTALU]

Hi, I have the same problem. Could you help me with this? I just want to get my stuffs and pass my cabin crew training. Thanks!!!

[keelybt]

@ANETTALU I will send you a PM to help. 

[marisaamartins]

im having the same problem!

[DaneeBT]

Hi @marisaamartins I'll send you a PM shortly.

[KJR0111]

Hi! I have the same problem. I called Vanilla, and they said they no longer allow customers to register an address/zip code to each card and I should just use my personal address as the Billing Address, but I am unable to place my order and get the error code as above. Can you please assist?

[keelybt]

@KJR0111 I will send you a PM 

[adamai373]

Hello, i keep having the same error all day and can’t place an order. Please help

[keelybt]

@adamai373 I will send you a PM. 

[Katesssssss]

I am having the same error. Please help. 

[DaneeBT]

Hi @Katesssssss I'll look into this then send you a PM.

[BeautyAve]

I'm having the same issue, can you assist me? I've purchased from the store multiple times already using the same card and paypal info. 😞

[LaurieBT]

Hi @BeautyAve,

I'm sorry for the trouble! I'm glad to see you were able to place your orders. 

Warm regards,

Laurie 

[user55566688877]

Same help😔

[keelybt]

@user55566688877  I will send you a PM.