Unable to place my order

[Lilyyyyyyyporto]

When i try to place my order with my vanilla gift visa card, i get a pop up saying,

“Error 

Unable to place your order. Please verify that your card information and billing address are correct.
If applicable, we have reversed any pending charges to your account.”

I looked over everything multiple times and it’s all right, the card has enough money on it but i still can’t make the purchase. I’ve bought something with the he card before too so I know it works.

[marisaamartins]

im having the same problem!

[DaneeBT]

Hi @marisaamartins I'll send you a PM shortly.

[KJR0111]

Hi! I have the same problem. I called Vanilla, and they said they no longer allow customers to register an address/zip code to each card and I should just use my personal address as the Billing Address, but I am unable to place my order and get the error code as above. Can you please assist?

[keelybt]

@KJR0111 I will send you a PM 

[adamai373]

Hello, i keep having the same error all day and can’t place an order. Please help

[keelybt]

@adamai373 I will send you a PM. 

[Katesssssss]

I am having the same error. Please help. 

[DaneeBT]

Hi @Katesssssss I'll look into this then send you a PM.

[BeautyAve]

I'm having the same issue, can you assist me? I've purchased from the store multiple times already using the same card and paypal info. 😞

[LaurieBT]

Hi @BeautyAve,

I'm sorry for the trouble! I'm glad to see you were able to place your orders. 

Warm regards,

Laurie 

[user55566688877]

Same help😔

[keelybt]

@user55566688877  I will send you a PM. 

[BeautyAve]

I’m trying to place another order and it’s giving me “error: unable to place your order. Please verify that your card information and billing address is correct. If applicable, we have reversed any pending charges to your account.” Can you help me urgently please? 

[LaurieBT]

Hi @BeautyAve,

My apologies! I received your message and will respond shortly.

Best regards,

Laurie 

[Zema29]

Hello, 

I am currently having the same issue/error when I try to check out. Could you please assist me?

[keelybt]

@Zema29 I will send you a PM

[67463773hallly]

Im also having this same issue I can’t purchase because of this error message. 

[DaneeBT]

Hi @67463773hallly Oh no! I'll send you a PM.

[fia7]

having the same problem help me please im trying to get this as a gift for someone and its going to be late.

[DaneeBT]

@fia7 Sorry to hear that! I'll send you a PM shortly.