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200,334 Posts
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Remaining balance on gift cards
Hi! I was gifted $125 in Sephora gift cards for the holidays, one card
for $100 and the other for $25. I put in the info for both on my last
purchase, not realizing that Sephora doesn’t save the gift ...
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Veho is HORRIBLE - PLEASE GET A NEW DELIVERY PARTNER
I recently placed an order from Sephora that was delivered last week. I
live in a big city where packages are often stolen, so I use a delivery
service to make sure that packages are delivered right t...
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Re: Veho is HORRIBLE - PLEASE GET A NEW DELIVERY PARTNER
SAMEEEEE THING WITH ME! I USE A FREIGHT FORWARDER ! SEPHORA / VEHO
shipped the package to Fort Lauderdale as opposed to OAKLAND PARK, FL as
requested and they're not doing a reshipment or refund becau...
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Re: Veho is HORRIBLE - PLEASE GET A NEW DELIVERY PARTNER
@kadz1 @Liz414P I'm sorry to hear that you haven't received your orders.
It looks like your private messages are currently turned off. Please
send me a private message with your order number or you ca...
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Men cologne sampler
hoping someone can let me know when the new men sampler kits come out? i
want to purchase as a gift for valentine’s day!
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Re: Men cologne sampler
@gigid11 You can find the Sephora Favorites Men's Fragrance Cologne
Sampler Set here:
www.sephora.com/product/cologne-sampler-set-w-redeemable-voucher-P520736
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W2 Form
Hello, I am a former employee of Sephora. I have changed addresses since
working there. How am I able to access my W2 forms?
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Re: W2 Form
@gabriellebey03 It looks like your private messages are currently turned
off. Please send me a private message with your registered email address
or you can contact Sephora privately through Facebook ...
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Refund denied
WHO IS SEPHORA TO DENY MY HARD EARNED MONEY? I WANT BACK MY MONEY.
Sephora is who delivered the package to wrong address and I have picture
proof based on the package courier and they're telling me I ...
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Re: Refund denied
@kadz1, I'm sorry to hear this! It looks like your private messages are
turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would like...
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$167 Order Left Unsecured — Completely Unacceptable
I’ve been a loyal Sephora customer for many years and have consistently
had positive experiences, which is why this was especially
disappointing. I recently placed an order totaling $167 and worked fr...
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Re: $167 Order Left Unsecured — Completely Unacceptable
@Kareenaajith, I'm sorry to hear this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you wou...
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Auction Donation or Sponsorship Opportunity | KES Spring Fundraiser
Dear Sephora Community Team,I hope this message finds you well. My name
is Kimberly Sinapi, and I am reaching out on behalf of the Katonah
Elementary School (KES) PTO in Katonah, NY.This spring, we ar...
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1 Reply
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Re: Auction Donation or Sponsorship Opportunity | KES Spring Fundraiser
Hi @KimmyKRN, thank you for all the great work you do in your community!
We are not currently fulfilling donation or sponsorship requests. To
learn more about Sephora's community engagement and giving...
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Rewards Bazaar
I was told new rewards drop every Tuesday and Thursday around 9am but
that doesn't seem to be true for the larger point items. I have been
saving my points to get a really sweet bazaar item. They are ...
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Re: Rewards Bazaar
I think it might be 9 am pst so noon est. But you're totally right about
the fact that EVERYTHING good that requires higher points goes so fast!
It's like there's 10 of each item for the whole country...
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Re: Rewards Bazaar
Hi @supergirl10, I'm sorry for any disappointment with the Rewards
Bazaar offerings. In general, the larger rewards are more limited in
quantity. New Rewards Bazaar offerings are added each week, incl...
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Customer Service not working..
my packages say they were delivered but i haven't gotten them. its been
a week. very disappointing
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1 Reply
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Re: Customer Service not working..
@tessazettel0728, I'm sorry to hear this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you ...
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Missing package
I got a notification that my package was delivered and I tapped the
notification and it said delivered in/at mailbox but it’s not there and
I spent my points and everything on that order this is my first bad
experience at sephora
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Re: Missing package
IM HAVING THE SAME EXACT ISSUE WHERE MY PACKAGE SAYS DELIEVERED AND
THERES PROOF OF DELIVERY BUT MY PACKAGE STILL IS NOT HERE AND SEPHORA
WILL NOT GIVE ME A REFUND!!! I DONT KNOW WHAT ELSE TO DO. PLEASE SO NOT
ORDER FROM SEPHORA!!
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Re: Missing package
@nahida678 I'm sorry to hear that! It looks like your private messages
are currently turned off. Please send me a private message with your
registered order number or you can contact Sephora privately through
Facebook or Instagram.
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Re: Missing package
@nahida678 You can adjust your account settings (the gear icon) on a
desktop or mobile web browser, not the app.
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Re: Missing package
I got an email saying that my package was delivered yesterday but I was
not home yesterday so just now I came to check if there was anything
there and i saw nothing, my dad also said that nothing ever...
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Re: Missing package
@tallywally23, I'm sorry to hear this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you wou...
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Re: Missing package
same it happened to me just now my parcel was about to delivered and it
shows delivered this is my first time buying from online store but I
didn't received it. even though I check with customer suppo...
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1 Reply
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Re: Missing package
@Jashika134, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would...
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Re: Missing package
@tallywally23 Thanks for letting us know and I apologize that the
carrier misdelivered your package! But I'm glad you were able to find
it!
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Re: Missing package
My package was delivered early this morning while I was sleeping. When I
got up about two hours later there was nothing there. I got the picture
with the delivery notification but the package isn’t th...
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Re: Missing package
@111nelly I received your PM but I'm not able to reply as your private
messages are turned off. You can adjust your preferences in your
settings on browser, not the app. Thanks!
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Re: Missing package
Hi @111nelly Sorry to hear that! It looks like your private messages are
currently turned off. Please send me a private message with your order
number or you may contact us via phone at 1-877-737-4672 or via our live
chat for assistance. Thank you!
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