Spring Savings Event 2020 FAQs

[SephoraBIC]

Our Spring Savings Event is here, and every Beauty Insider member gets a discount! Don’t forget—the higher your Beauty Insider tier, the bigger the savings and the more time you have to shop, so keep reading for all the details.

What is your Spring Savings Event, and when is it?

Our Spring Savings Event is one of two seasonal savings events held each year where you (our Beauty Insider members) get a special discount just for being part of our loyalty program!

Rouge can shop early with their discount starting on Friday, April 17, while VIB can shop starting on Tuesday, April 21, and Insiders can shop starting on Thursday, April 23.

The higher the tier, the bigger the savings and the more time you have to shop:

Rouge members ($1,000 spent per year) get 20% off, VIB members ($350 spent per year) get 15% off, and Insiders (free to join!) get 10% off.

Our Holiday Savings Event will take place later this year, so stay tuned for more information!

Rouge: We wanted to let you know that starting Friday, April 17, through Friday, May 1, you get first access to shop before everyone else with your 20% off (that means you’re getting our biggest discount of them all!). You can shop with your 20% off as many times as you like—just use code SPRINGSAVE online.

VIB: You get 15% off Tuesday, April 21, through Wednesday, April 29 —that’s earlier than ever before! You can shop online as many times as you like. Just use code SPRINGSAVE online. 

Insiders: You get 10% off Thursday, April 23, through Monday, April 27. You can shop online as many times as you like. Just use code SPRINGSAVE online. 

Have more questions? We’ve got answers!

Will my Sephora shipment be delayed due to COVID-19?

All of our distribution centers (DCs) are currently open and processing online orders. During this time, we have implemented every safety and hygiene measure recommended by the CDC, as well as additional safeguards, to protect our employees and clients. These increased safety measures, and the space required by social distancing, mean we have less people than usual processing orders at once, which has an impact on our delivery times. With this in mind, we appreciate your continued patience if you experience a delay in your shipment. You can visit your account on Sephora.com or our app to check the status of your order at any time and find your expected delivery date under “Track Orders” then “View Details”. Thank you for your loyalty, and know that our teams are working as quickly and safely as possible to get your order to you.

When will my order ship? Why does the status remain “In Progress”?

With our retail stores closed, and our current Spring Savings Event, we are processing a higher volume of online orders than normal, resulting in order processing delays. The safety of our distribution center employees and our clients is our top priority, and the workforce safety precautions we have implemented at all our facilities allow for fewer people than usual to process orders at one time. Please allow a few additional days from the posted delivery date to allow for processing and carrier delays. You will receive an email if the delivery date is updated, as well as email confirmation once your order ships. If your order has been split into multiple shipments, you will receive additional shipment confirmation emails as the items continue to ship.

An item that I ordered is now out of stock and my order has not shipped. Will I receive the item?

By placing your order, you’ve successfully reserved the item so that it will be added to your order when it is processed. Items go out of stock online once all inventory for that item is allocated to placed orders. 

The authorization on my method of payment has fallen off and I haven’t been charged yet, but my order also hasn’t shipped.  Will my order still be shipped to me?

Yes, your order will still ship to you, and you will be charged when the order ships.  Authorizations remain on your account for different time periods, but even if the authorization falls off, your order will still ship.

Why can’t I view the order I just placed in my Recent Orders?

Orders will not be found in your Order History if you did not login to your Beauty Insider account or if you used Guest Checkout. If you received an order confirmation email, your order has been placed. Once the order ships, you will receive an additional shipping confirmation email.

I placed an order and I am seeing multiple authorizations on my method of payment, does this mean I have been charged multiple times?

You are likely seeing multiple authorizations and not charges. You will only be charged one time once the item ships.

How do I cancel my order?

After you place your order in the US, you have 1-2 hours to cancel if you have Flash shipping; you have 12 hours to cancel if you do not have Flash shipping. If you place your order in Canada with standard shipping, you will have 6 hours to cancel. If you’re still within the given timeframe, go to your order details and click “Cancel Your Order.” You can access this page by clicking “Order Details” on this link or – if you know your order number - simply add your order number to the end of this URL sephora.com/profile/orderdetail/[insert your order number]

Will I receive the exact samples I selected at checkout? 

Due to the high volume of orders being placed, our samples are going out of stock faster than usual. Our distribution centers are doing their best to fulfill the requested samples for each order. If the samples you selected go out of stock, you may receive different samples. We appreciate your understanding.

What if I want to speak to Customer Service about my order?

We are currently experiencing higher than expected call volumes. If these FAQs do not answer your question, please hit "Reply" below and leave a comment on this thread with your question. Sephora's Customer Service team will be monitoring all questions on this thread.

I would usually ask a Sephora Beauty Adviser what to buy for the Spring Savings Event. Where can I get shopping advice as I build my basket? 

There's a thread for that! Please visit this post to get advice from unbiased Sephora shoppers who can help you decide what to pick up during the sale.

Where can I shop?

You can shop online, applicable for the US and Canada only. For the health and safety of our clients, employees, and communities, all Sephora stores are closed following guidance from public health authorities.

How many times can I use my discount?

As many times you’d like! Our Spring Savings Event discount is unlimited use online—just use code SPRINGSAVE.

Speaking of which, what’s my online code again?

Regardless of which tier you are, your code is SPRINGSAVE.

Can I combine this promotion with other offers or promotions?

You can combine this promotion with our FREESHIP promotion. The FREESHIP promotion gives everyone free standard shipping with no spend threshold. This promotion cannot be used in conjunction with any other offers or rewards. Rouge clients always qualify for free shipping.

Can I combine my Rouge Reward, my Credit Card Reward, or my Credit Card first purchase discount with the Spring Savings Event discount?

You will not be able to combine the Spring Savings Event discount with Rouge Reward, Credit Card Rewards, or Credit Card first purchase discount. Credit Card Rewards are available in the US only.

I am a Credit Card holder and have a 15% first purchase discount. Can I save that for later and use the Spring Savings Event discount now?

Yes. You can choose to use your Spring Savings Event discount now and save your Credit Card 15% off first purchase discount for later, but don’t forget to use your credit card 15% off promotion within 30 days of being approved.  And, you will still earn 4% back on your Spring Savings Event purchase when you use either your Sephora Credit Card or Sephora Visa card to make your Sephora purchase!

Where is the promotion valid?

Valid on merchandise purchases made on sephora.com and sephora.ca only. Offer not valid on jcp.com.

Are there any exclusions?

Promotion is not valid on The Ordinary and MAC Cosmetics VIVA GLAM products. Clients are limited to the purchase of one dyson item and five Morphe items per SKU per transaction. Not valid on in-store services, previous purchases, purchases of gift cards or eGift Cards, FLASH, PLAY! by SEPHORA, gift wrapping, packaging, taxes, or shipping and handling charges.

What else do I need to know?

Return of discounted merchandise will be for the price actually paid. Sephora is not responsible for damaged, lost, or stolen offer materials or barcodes. Offer has no cash value and may not be altered, sold, bartered, or transferred. Applicable Beauty Insider status must be attained prior to redemption. No minimum purchase required. Due to heavy demand, Sephora FLASH delivery times cannot be guaranteed for this offer. Sephora and JCPenney employees are not eligible for these offers. Sephora may modify or cancel offer at any time.

Are there only going to be two seasonal savings events this year?

Our Beauty Insider program is offering one Spring and one Holiday seasonal savings event this year. We like to reward our clients with extra savings, so keep an eye on Community and sign up for our emails so you get the latest news on our upcoming savings opportunities.

I received a piece of communication that states different Spring Savings Event dates, what are the true dates?

We’ve extended the dates for Rouge and VIB, while Insider dates are the same. Rouge will be able to shop April 17 through May 1, VIB will be able to shop April 21 through April 29, and Insiders will be able to shop April 23 through April 27.

Did we miss one of your questions in the FAQs? If so, please hit "Reply" and leave a comment with your question.

[cuntydoo]

Ok that’s exactly what I was trying to purchase. Thank you 

[ritchbich]

Hi,

I am from Canada and I have a "store credit" gift card that I want to use but it has no pin and it says not available online which makes no sense to me why I would need to use the card IN STORE only due to Covid. 

Thanks!

[GG84]

@ritchbich You have to call customer service. 

[RubyEnraylls]

I spent a non insignificant amount of money during the event on items. Am I actually going to get them? I didn’t realize Sephora would oversell products...

[teufel]

I placed 2 orders on the 18th within 5 mins of each other and 1 order on the 21st. The first order from the 18th shipped the very next day. The other 2 are still showing as processing but the estimated delivery date for both orders from the 18th are 4/28 and the estimated delivery date for the order from the 21st in 5/12. It appears that Sephora’s shipping is extremely slow right now. This is beyond what I expected due to COVID-19 and the sale.

[teufel]

@GG84 Actually I was not complaining and I certainly was not saying me, me, me. I am fully aware of what is going on in the country and that warehouse staff and shipping personnel are working extremely hard. I was explaining my experience to others. What did surprise me was the package that shipped extremely quickly and the last order that is going to take over 3 weeks. I expect 10-15 days. The 3 weeks is a little long but I am not in a rush to receive my orders.

[GG84]

@teufel 

Please get some perspective beyond “me me me”. Their warehouse staff must adhere to distancing rules to follow local government guidelines. Is their safety not important as long as you get your package in a timely manner? 

[MeMoPretty]

I don't believe this is just a case of the " Me Me Me"s . Reading the current thread it appears many customers have had unusual delay in orders. Extra time is understandable to some extent.... But anything beyond 2-3 weeks (US) should be explained before purchase. The USPS in my region ( PNW ) are having very little delays with online orders I've places recently. So I'm assuming it's a staffing or corporate issue. 

Regardless, let's treat our fellow Sephora fans with mutual kindness.

[LaurenParrish]

I made multiple purchases starting on 4/17/20. I have received zero shipping confirmations and some of the items I purchased are now sold out. Should I be worried about actually getting what I ordered? My mother lives on the street next to me and she already got all of her orders shipped and delivered. Also, when I click on my order history, none of my orders show an estimated time frame. I understand shipping delays due to the pandemic, but i'm concerned about the process. I swear I was probably one of the first people in the queue - so why is everyone after me already receiving their orders?

[JanaAndGav]

I’m in the same boat as you. Yesterday, I emailed, DM-ed and commentedon posts tagging Sephora and they finally responded back to my DM today. They couldn’t/wouldn’t answer my question as to why certain peoples orders were being processed/shipped and others weren’t. They said that they have 4 different distribution centers but that’s a lame excuse because if you live on the same street, nearby or in the same city, you are served by the same distribution center. They told me they checked and that my order would be shipped soon and would arrive by 4/29 (the date indicated on my order confirmation). Got the shipping confirmation email tonight saying that my order was shipped and wouldarrive on 5/4. The detail on the tracking said that the pkg associated with that tracking# contained 3 out ofmy 13 items. To add insult to injury, 2 out of the 3 items were SAMPLES! My order was placed at 1am on 4/17. This is so RIDICULOUS!

[Samstar92]

If the product was available when you picked it online, then you will get it. its sold out now since you placed your order. I ordered a bunch if stuff probably 6 days ago and it still hasnt told me it has shipped

[gbandariya]

I am having the same issue I placed an order on the 17th and now some things in my cart are out of stock and I still haven’t received any updates on shipping or a tracking number !!!! I’m so pissed

[SportyGirly125]

@LaurenParrish @I would call customer service 

[dannibabe]

why am I not allowed to use the SKINBYAGE promotion with the springsaving promotion even though I am still spending well over 25$. Im spending 35$ and I'm very confused as to why I can't apply this promo code to my order. if someone could help me it'd be greatly appreciated!

[SportyGirly125]

@dannibabe @The only promo you can combine with springsave Code is the free shipping promo code 

[MimiElla]

Why did I receive my 3rd order but not the 1st two? I placed 3 separate orders last week. The 3rd order I placed one day after the initial two orders and it arrived within a few days. My first two orders are still showing In Progress. I understand the delay during this time but I'm wondering if I will receive my orders on the estimated time quoted. I placed my 4th order a couple days ago and it's also showing me In Progress. Did my orders get lost somewhere? I'm also concerned that the items I ordered will be sold out by the time they're ready to be packaged. I'm so confused, please reach out

[everythingfine]

I have similar concerns over an order I placed on Monday that still says in progress, I know the item was very limited for availability (mount lai jade gau sha). I also had two separate orders on Friday, one has shipped with no other updates, the other arrived yesterday. Hoping the processing and shipping delays just mean they are coming from different distribution centers???

[ZakiyaBT]

Hi @MimiElla, @everythingfine,

If you need further assistance with your orders, please send me a private message with your order numbers. Thanks!

Best,

Zakiya

[MimiElla]

The MOD response does not explain why our latest order came in but the oldest orders are still in progress. Can someone please look into our orders and reach out with their status like when we can expect them and if their delivery will differ from the delivery promised during checkout. Also the response does not answer my question on the item availability by the time they are packaged

[ZakiyaBT]

Hi @everythingfine,

To ensure the safety of our distribution center employees, we have implemented certain safeguards that are contributing to current order delays. Rest assured that our teams are working as quickly and safely as possible to get your order to you. Thank you for your patience and understanding. 

Best,

Zakiya
 

[Julia23456]

Hello I am getting a payment error. I have tried 4 times to purchase and reentered my card with the correct information 4 separate times. Please help! Really couldn't wait for the Spring Sale!!