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Post in Customer Support
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Shade finder not working?

Is shade finder down? I’ve been trying to match to the Tom Ford soft matte traceless foundation for a couple of days now but I just keep getting a blank screen. ☹️

1 Reply

Re: Shade finder not working?

HI @kskboston,

 

We've been experiencing some issues with our Foundation Shade Finder lately and I'm sorry for the trouble you're having. Can you please provide me with the foundation/shade you currently wear so I can try checking on this for you? Thanks!

 

Always,

Danee

Re: Shade finder not working?

Thanks Danee! 
A few shades I match well with are NARS soft matte foundation in the shade Salzburg and Huda faux filter in shade shortbread. 

Re: Shade finder not working?

@kskboston you're right - it looks like it might be down at the moment and I'll forward this to the appropriate department! I'm sorry for this experience!

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