Shade Finder Not Working

[Jab5303]

Is the shade finder broken again? I am trying to match my too faced born this way shade of warm nude to Fenty Pro Filt'r Soft Matte Powder Foundation and keep getting a blank screen. Can someone help me match?

[jmar1]

I'm stuck in the login loop. This is super frustrating. I've cleared my cookies and tried multiple browsers. Why is the feature there if it doesn't work 😞

[keelybt]

@jmar1 I'm sorry to hear that you are still experiencing difficulty. I will send you a PM for more information.

[MadisenL]

This is happening to me as well. I've tried three different browsers and have the same login loop problem. I select the brand, my current shade, it prompts me to login (I'm already logged in), and then it brings up the login screen again. Is there a resolution to this?

[keelybt]

@MadisenL I recommend clearing your cookies/cache or trying a different browser. 

[AnniAali]

Just wanted to update that this is happening to me now and it is still not working!

[DaneeBT]

Hi @AnniAali

Oh no! I'll send you a PM.

Regards,

Danee

[Jandres14]

This has been happening to me for months....😥

[PrncsCryBaby]

I am having the same login loop issue. I just want my shade.

[LaurieBT]

Hi @PrncsCryBaby,

I'm sorry to hear this and I'll send you a message.

Best,

Laurie

[KeaRenee]

Having the same issue; not able to successfully use this feature without being asked to log in 20 times

[keelybt]

@KeaRenee I'm sorry to hear that you are having difficulty. I recommend clearing your cookies/cache or trying a different browser, as this may help. 

[KeaRenee]

I've tried 3 separate browsers

[keelybt]

@KeaRenee I will send you a PM for more information.

[revwerghhjfyj]

It doesn't work on any Find your Shade product

[DaneeBT]

Hi @revwerghhjfyj

I will send you a PM to gather more information.

Regards,

Danee

[alexis12c]

I tried just now in 3 different browsers (with no ad/script blockers) and I tried on mobile and the shade finder is indeed NOT working for me either. I select "Lets get started" on the "Find your shade" window, select my product, and then it prompts for me to login with email and password. I enter email and password, and it just keeps looping back and asking for me to login (even though I am already logged in).

[keelybt]

@alexis12c I will send you a PM for more information. 

[kokomiyoko]

It’s 9/27/22 it’s still now working - find my shade goes to a blank page 

[SeattleBeauty86]

Was there a solution? It hasn't been working for me for the past month on my phone. Everytime I try to use it opens to a white blank screen. 

[LostMyMitten]

Two months later, still not working for me!