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Post in Customer Support
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Samples not available?

I just placed an online order, and although 8 different samples are listed to add to your cart,  I could not find one that was available. I've become so frustrated with Sephora over the last 2 years. They were my go-to for everything, but service has declined. You are telling me a company of this size can not manage to honor the 2 free sample perks they pledge? It's annoying that I am clicking each one to try to find something available, then having to remove it from the cart because it's not actually available. I would not even be shopping if I did not have the gift cards I got for Christmas because everyone thinks I still like this store.

1 Reply

Re: Samples not available?

@longdayz I'm so sorry that you are having trouble! This issue has been reported, and we hope to have it resolved soon. I apologize for the inconvenience and appreciate your patience. 

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