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Same here … and the samples I selected both remained available for a full week after the order arrived, so not a supply issue & not the first time this has happened. This seems to happen most often wi...

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The exact same thing happened to me. Pretty sure with the same sample too lol I collect mini perfumes and they happened to have one in the samples. I placed an order and got the sunscreen. I placed an...

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I just had the exact same thing happen but they sent me a perfume sample and another sample which were not what I wanted! I wanted skin care samples. I am not a perfume wearer but more of a sweet body...

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@vminny, my apologies! Samples can be substituted depending on availability at the location where your order is packed, and we apologize for any disappointment this may cause. We understand that your ...

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Card charged twice for same order

Can someone help me? On may 16 I bought 1 item with a balance of $44.46 using my PayPal account. My bank statement shows I’ve been charged the same sum twice by Sephora despite only purchasing that it...

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BEWARE SKIN INFECTION MAKEUP APP

Day 22. Face infection after makeup application @ Sherway Gardens Etobicoke ON Canada. DR confirmed. Filed complaint with public health. A rep went out to check it out. Major thing she noticed was no ...

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Re: BEWARE SKIN INFECTION MAKEUP APP

@LuisaG79 I'm sorry to hear about this experience! Once your claims packet has been received, it will be reviewed by our claims department and you can expect to hear back within the time frame stated on the claims packet.

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Re: BEWARE SKIN INFECTION MAKEUP APP

Hi I spoke to others and they told me that if they have known I was going to Sephora Sherway, they would have told me not to Toronto health went in and concluded no where to wash hands. Occupied restr...

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Didn’t Receive Order Confirmation Email

Hello, Today (5/24) I placed an order and didn’t get an order confirmation email. It’s very strange because I usually always get it and the odd time I didn’t get it eventually, it had arrived late but...

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5/30 Update: My Sephora order finally arrived today.

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5/25 Update: I got a shipment confirmation email at 10:58pm. Still very confused as to why I never received the order confirmation email.

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5/26 Yesterday (5/25) my order finally shipped except it shipped via Canada Post and they are having a labor disruption now because they are refusing to work overtime and my Sephora package currently ...

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5/28 & 5/29 Update: Still waiting for the order to arrive.

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Another update: now it finally says Item Processed by Canada Post in the tracking information.

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@dkmakeuplover I'm sorry to hear that! Occasionally there may be a delay in receiving the order confirmation email. This should not affect the status of your order and I apologize for any inconvenience it may cause.

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Yeah. My order hasn’t shipped yet either and it usually ships on Sundays.

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@dkmakeuplover Check your Sephora order history online and see if this order’s listed there. Here’s where to do that at Sephora’s website (I very rarely use the app so I can’t help you there): Green h...

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Currently it’s 11:27pm and I still haven’t gotten the order confirmation email

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Thanks so much for that information. It shows up in my order history as ‘In Progress’. Do you think that there was a high volume of orders today possibly?

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I want my points back.

Sephora, I earned the points and I want them back. Tough year losing my dad and was going to get myself a birthday treat but points are gone.

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Survey for $250 gift card

How many times can you enter to win the $250 gift card? Once per day? What?

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Once a week😊 please I need Sephora I never had it

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Can someone please guide as to what to click on to fill out the survey for the $250.00 drawing? The site can be a little overwhelming and there are no specific instructions on my receipt. Thank You! 😊

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Can someone please guide me how to enter to win $50 sephora gift card ?

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what is the website to fill out the survey for the gift card

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Hi @oliveismydog, When you make a purchase in store, the receipt has a link to asurvey. You can complete the survey and enter a weekly drawing for a Sephora gift card by scanning the QR code on the re...

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Hello!I was given a piece of paper today to enter to win the $250 gift card. However, it’s not working. The link I was given is: http://survey.medallia.com/sephora/usa

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Hi @FunBun904, My apologies! The correct link is: https://survey.medallia.com/sephorasws?unit=111 Best regards, Laurie

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Hello where can I check the results of the survey, if I won or not?

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