Returning foundation/primer

[Marrrryyyyy]

After speaking with some other beauty gurus on the sephora community, I decided to ask you mod's something.. On 12/15/18, I purchased a Fenty foundation and primer. I was super new to foundations at the time and a sephora employee recommended it to me. I told her I have dry sensitive skin. She told me to purchase this and I did... well it does NOT work with my skin! Dries it out 1000 x's more! It's just been sitting in my bathroom closet because I can't use it. I have never returned something so I am not sure about the return policy.. Am I able to still return these items? I don't need the money back on my card, Store credit would work fine. please help!! 😞

[kevinbt]

Hi @Marrrryyyyy - Yes! Receipted returns made after 60 days of purchase will be refunded in the form of store credit.  To view our full return policy, please visit this page! https://www.sephora.com/beauty/returns-exchanges

Best, 

Kevin

[Marrrryyyyy]

@kevinbt I ordered online though!

[kevinbt]

Ok! Unfortunately, you wouldn't be able to return the item back to Sephora.com if it's been over 60 days, but you can still exchange it in-store.  The purchase will be showing under your Beauty Insider account, and that can act as your receipt!