Customer service
Worst customer support left the chat saying oh I need to assist someone
else
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Re: Customer service
@ggn13 I'm sorry to hear that! If you have additional questions or need
further assistance, please let reply with your inquiry so we can assist
you further.
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Review Submission Error
I keep getting an error when submitting a review. I’m trying to submit a
review for Shaz & Kiks Ultra Hydrating Turmeric Root Shampoo. Product
was just launched today on Sephora but hasn’t gone live. ...
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Re: Review Submission Error
@cobaltbeauty17 I see that you have submitted a review for this product,
which is currently pending moderation and why you are now receiving an
error message when trying to submit another one. It can ...
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I wish sephora stopped using CDL
So.... Whenever i see that my sephora package is being delivered by CDL
i panic. My package is usually stolen, but CDL's customer service likes
to say "lost". This has happened to me every time sephor...
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Re: I wish sephora stopped using CDL
@Sherree720 Thank you for taking the time to share your feedback with us
regarding one of our carriers and I'm so sorry to hear about this. I
will share your feedback directly with the appropriate team.
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Exchange
I would like to exchange my concealer since the product number is darker
that I used to use and last week I exchange with the number because the
color that I have been used was brighter but when I thi...
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Re: Exchange
@maneliam yes, you should be able to! You can learn more about our
return/exchange policy here: https://sephora.com/returns-exchanges
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Re: Exchange
@maneliam I would contact customer service to get clarification
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TAX EXEMPTION
Hello, how can I add my tax exemption card to my account? For in store
and online purchases.
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Re: TAX EXEMPTION
Hi @Lucas555545, I'll send you a message shortly to assist. Best, Laurie
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Re: TAX EXEMPTION
Hi could you also send me the info to do status exemption online!
Thanks!
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Re: TAX EXEMPTION
Hello I was just wondering if you could help me with this same issue,
thanks!
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Re: TAX EXEMPTION
Could you send me information for the status card tax exemption please?
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Re: TAX EXEMPTION
Hi! Could you also send me the information for tax exemption for status
card holders? Thank you.
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Klarna return
I returned a few items from my order 15 days ago in store, but Klarna
has yet to update my invoice. Their customer service told me I need to
sort it out with Sephora and that they will pause my invoic...
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Re: Klarna return
@Valenciaga If you paid with Klarna or Afterpay on an online order, and
a Sephora store receives your new or gently used item within 30 days of
purchase, the purchase price will be refunded to a credi...
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Pin Missing
Hello - I purchased a gift card and it is missing some of the pin
digits. Can someone help me with this?
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