Repeated Shipping issues with TForce

[BabsAyoede]

Three of my last four orders all have not arrived. All were shipped with TForce.

In the case of the first failed order, I was home and available to receive the delivery on three occasions when TForce logged the order's shipping status as "Unable to access". (By the way, there were no shipping notifications.)

I contacted Sephora Customer Support and was told to contact the shipper (TForce) directly. This is when I was told that TForce will not deliver to any multi-tenant address (apartment building, commercial address, etc.) unless they have received "Special Instructions" from Sephora including access information such as a buzzer code. Called back to Sephora. Sephora confirms that they do not use "Special Instructions". Called back TForce. Provided buzzer code to TForce directly. Delivery still failed. "Unable to access." The order was returned to sender.

The friendly and helpful Sephora Customer Support agent re-shipped my order, this time suggesting that we include my buzzer code in the address that is printed on the shipping label. Guess what? "Unable to Access". Three times. With supposed delivery attempts made on dates and times when someone was home. Returned to sender again.

Another call to Sephora, another re-ship. Would the third time be the charm? Not quite --- this time, somehow, inexplicably, TForce managed to deliver it to a table in my lobby *while no one was home*. Again, no shipping notifications. Just found the thing in my lobby by chance. Seems like they didn't need me to buzz them in after all, huh?

My next order again contained a buzzer code as part of the address printed on the label. Deja vu --- twice while I was home and able to accept the delivery, TForce updated the shipping status as "Unable to Access". Then they changed the status to "Out for Delivery." That was seven days ago.

Sephora Customer Support offered to re-ship. I declined and requested a refund. 

I considered using my Canada Post Flex Delivery PO Box address to re-order (so that my order would have to be shipped via Canada Post), but now I'm reading other posts here where customers are saying that even their PO Box orders are being sent by TForce --- and inevitably returned to sender because --- of course a courier cannot deliver to a PO Box.

Sephora, please, please, please confirm you'll stop using this terrible delivery company. Or confirm that PO Box shipments will be exclusively handled by Canada Post (as they should be). 

[DaneeBT]

Hi @BabsAyoede I am so sorry to hear about your order experiences and thank you for taking the time to share your feedback regarding one of our carriers. This sounds frustrating and I sincerely apologize for the trouble you had receiving your orders. Please know that we value your feedback and I've shared this directly with the appropriate teams.

If you choose to use a PO Box in the future, it should be assigned to Canada Post. If it happens to get assigned to an alternate carrier, the package will be returned back to our Distribution Center for a refund.

Thank you again for sharing this feedback with us.