Remove email addressed linked to my account that isn't mine

[BeautyINK1]

The retail store has indicated there is a secondary email addressed linked to my account. In order to remove, I need to call Customer Service. I've now spoken to both retail and customer service reps who either say: can't locate, can't delete, it's up to retail store to remove vs it's up to custom service to remove. I just need an email address removed from my profile. I also have the email address that isn't mine that needs to be removed. Is there NOT a way to deactivate this email address or remove manually? It's frustrating that no one is able to do so, yet every time I walk into a store, the rep asks which profile that is mine. Please HELP!@

[keelybt]

@BeautyINK1 I'm sorry to hear about this experience and I will be happy to look into this for you.  It looks like your private messages are currently turned off. Please send me a private message with your registered email address and phone number. You can adjust your account settings (the gear icon) on a desktop or mobile web browser, not the app.