BI account not linking in

[LBC4890]

hi- my BI account is not linking to the app or my online account. can you please help? 

[keelybt]

@LBC4890 I will be happy to help.  It looks like your private messages are currently turned off. Please send me a private message with your phone number or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service
 

[LBC4890]

Hi - my password was reset. still not working! it looks like they are now linked, but when i put in SAVINGS into promo code it says " you must be logged into your BI account," which I am. something is still not working/connecting with my account and cart.

[keelybt]

@LBC4890 I have forwarded this to our technical team to fix and it should be resolved within 1 business day. If you like to place an order sooner, please contact us by phone or chat and a Beauty Advisor will be happy to assist you.