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Post in Customer Support
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Redeem scent certificate online

Hi everyone! 
I’m trying to redeem a scent certificate online that I bought about a year ago. I thought you were supposed to put the code in the promo/reward box but when I did it said to enter it as a gift card. But it doesn’t have a pin so I couldn’t enter as a gift card. Does anyone know what to do??

thanks!

Re: Redeem scent certificate online

I also have the same issue and I can’t figure it out.

Re: Redeem scent certificate online

Hi @AlexanderA0

 

A common issue is that the number 1 looks like the letter I. If switching that does not work, please send me a private message with the name of the Sephora Favorites set, and a clear photo of the voucher showing the code so I can look into this for you.

 

Regards,

Danee

Re: Redeem scent certificate online

@Tony2234 I will send you a PM to help. 

Re: Redeem scent certificate online

Hi @DRock06

 

I will send you a PM to assist!


Regards,

Danee

Re: Redeem scent certificate online

@Murilo477 I'm sorry to hear that you are having difficulty! The code should be on the scent certificate. The promo code box is where you enter it online during checkout. I will send you a PM for more information. 

Re: Redeem scent certificate online

Hi @caroline96,

 

I'm sorry for the trouble and I'll send you a message for more information.

 

Warm regards,

Laurie

Re: Redeem scent certificate online

Hi,

I am also trying to redeem my certificate but having a hard time. Can you tell me.what to do?

Re: Redeem scent certificate online

Hi @PsuDva,

 

If you recently purchased a Sephora Favorites Fragrance set, please enter the code near the bottom left corner of the certificate. You can enter it in the "Promo Code" section at checkout. 

Please note that sometimes the number 1 can be mistaken for a capital letter I in the code. If you entered the letter I but the code didn't work, please try entering the number 1 instead. If you need any further assistance please let us know. Thank you!

 

Best regards,

Laurie

Re: Redeem scent certificate online

Hello! I have tried every variation of the code under the promo barcode on my Scent Certificate, including a 1. With the . & without.  I must be doing something wrong. Please help! I live way too far to go to a store unfortunately! 

 

Thanks for all you do! 

 

Brandy

Re: Redeem scent certificate online

@brendrewsmom I will send you a PM to help. 

Re: Redeem scent certificate online

I’m having the same problem, the sticker either ruined the code or the code is not working . Please help.

Re: Redeem scent certificate online

Hi @IdaGP

 

I will send you a PM to further assist!

 

Regards,
Danee

Re: Redeem scent certificate online

I’ve replied to the email and day alter I received that it can’t be delivered?

Re: Redeem scent certificate online

@IdaGP You can reply to DaneeBT's PM directly by selecting the envelope or bell in the top right hand corner. 

Re: Redeem scent certificate online

I'm having this problem with the clean scents favorites collection certificate. I want floral street, put it in my cart and no amount of variations of the code under the bar code works. It says the coupon doesn't exist.

Re: Redeem scent certificate online

Hi @treecup,

 

I'm sorry to hear this! I'll send you a message to help.

 

Best,

Laurie

Re: Redeem scent certificate online

I cannot redeem my perfume samples scent certificate. No variation of the numbers & letter are working! Please help!!

Re: Redeem scent certificate online

Hi @ljalyn

 

Sorry to hear that! I will send you a PM.


Regards,
Danee

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