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Post in Customer Support
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Redeem scent certificate online

Hi everyone! 
I’m trying to redeem a scent certificate online that I bought about a year ago. I thought you were supposed to put the code in the promo/reward box but when I did it said to enter it as a gift card. But it doesn’t have a pin so I couldn’t enter as a gift card. Does anyone know what to do??

thanks!

Re: Redeem scent certificate online

I’m having the same problem, the sticker either ruined the code or the code is not working . Please help.

Re: Redeem scent certificate online

Hi @IdaGP

 

I will send you a PM to further assist!

 

Regards,
Danee

Re: Redeem scent certificate online

I’ve replied to the email and day alter I received that it can’t be delivered?

Re: Redeem scent certificate online

@IdaGP You can reply to DaneeBT's PM directly by selecting the envelope or bell in the top right hand corner. 

Re: Redeem scent certificate online

I'm having this problem with the clean scents favorites collection certificate. I want floral street, put it in my cart and no amount of variations of the code under the bar code works. It says the coupon doesn't exist.

Re: Redeem scent certificate online

Hi @treecup,

 

I'm sorry to hear this! I'll send you a message to help.

 

Best,

Laurie

Re: Redeem scent certificate online

I cannot redeem my perfume samples scent certificate. No variation of the numbers & letter are working! Please help!!

Re: Redeem scent certificate online

Hi @ljalyn

 

Sorry to hear that! I will send you a PM.


Regards,
Danee

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