Promo code not working

[MMRRCC]

When I try to apply the code 10OFF75 I get the message "Must be logged into BI, VIB, Rouge Beauty Insider account to redeem this offer." - am logged into BI, how to fix please?

[LaurieBT]

@MMRRCC, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your registered email address, I'll look into this. 

Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!