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Post in Customer Support
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Promo code item not shown in order confirmation?

Hi!

I haven't made an order to Sephora in a while, but I remember promo code items being shown in your order confirmation with your purchased items. I made an order earlier today using the promo code "Adventure" and selected my choice from the three sets offered,  but I did not see the set included in my order confirmation. 

I wanted to know if promo code redemption items are usually shown in your order confirmation or if I was misremembering that. I was really looking forward to receiving the set and am now unsure if I will be. 

Thanks in advance for any help!

1 Reply

Re: Promo code item not shown in order confirmation?

Hi @peebo! Promo codes will be included in your order summary if successfully added.  I am sending you a private message to look into this further for you! 

 

Best, 

Kevin

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