Your Basket is Empty
Sign in to see items you may have added previously.
See samples, rewards and promotions in .

Item Added to Basket

Free Shipping!

You're only $50.00 away from Free Shipping.

Post in Customer Support

Points Balance 0 ?

I'm hoping one of the lovely mods can get this sorted out ASAP!

 

I logged in, and now have 0 beauty insider points. Its still correctly showing I'm a VIB Rouge, but 1500+ points seem to have vanished since I was in a store a couple of hours ago.

 

Steps I've already taken: logged in and out again (no change), tried another browser (no change). Both Firefox and Safari reflect a 0 points balance.

 

I'm sure it's a glitch but... I'd like to be able to use those points with an order I'm planning!

Re: Points Balance 0 ?

Actually, now Rouge is gone from the banner for me.

 

Re: Points Balance 0 ?

It's got to be a glitch. Mine showing zero also. I swear I had a mini heart attack when I saw my balance!

Re: Points Balance 0 ?

Same happen  to me =(

Re: Points Balance 0 ?

Hi starletta8,

 

Yikes!  I can take a look at your account and see whats going on with your missing points.  I'll send you a message to chat now.  PS, I can still see your Rouge Banner here on BT Smiley Happy

 

xo, Mia

Re: Points Balance 0 ?

Mia, mine is the same way. It's showing zero points, I no longer have a Rouge banner, and when I click on the rewards boutique it shows this message: Sorry, BI is temporarily unreachable.

 

I'm guessing this might be site wide??? Updates perhaps?

Re: Points Balance 0 ?

is it gonna go back like usual?
i got 1500+ point too. i will broken heart if all missing. =(

Re: Points Balance 0 ?

Hi Everyone,

 

No need to worry! Our IT department is working on resolving the issue. Please keep checking back as it should be fixed soon.

<3 Melissa

Re: Points Balance 0 ?

Thank you Melissa =)

Re: Points Balance 0 ?

You're welcome!Smiley Happy

<3 Melissa

Re: Points Balance 0 ?

Awesome! Thanks Melissa & Mia! You guys rock!

Re: Points Balance 0 ?

Thanks, Melissa!

11 Replies
Conversation Stats
  • 11 replies
  • 3659 views
  • 4 Hearts Given
  • 5 Contributors