Ordering Issues

[KeemmmmMS]

Is anyone having issues ordering online and through the app? I keep getting a pop up that says to check address and card info.. I double check, triple check it still won’t complete my order.. help please!

[BRAZILL]

Yes,

Everytime I place an order with Sephora it mysteriously goes missing or says they need an address when it was already provided. I am beyond disappointed and annoyed with the lack of customer service and professionalism of the store. This is the last time I will ever order anything. 

[DaneeBT]

@BRAZILL Sorry to hear about this! It looks like your private messages are currently turned off. You can adjust your preferences in your settings on a browser, not the app. Please send me a private message with additional details or you may contact us via phone at 1-877-737-4672 or via our live chat for assistance. 

[Frandazzo]

New Client... My 1st order Problem going through.

Hours wasted on this order.

[DaneeBT]

@Frandazzo Sorry to hear about this! Please try contacting us via phone at 1-877-737-4672 or via our live chat so we can assist you in placing your order. Thanks!

[DaneeBT]

@KeemmmmMS I'm sorry to hear that! Please try contacting us via phone at 1-877-737-4672 or via our live chat so we can attempt to place the order for you. Thank you!