Ordered 2 timed, once i gave it back to ups because of how beat up the package was, the other had missing items

[alexthemake]

Hello, Im stressing so bad, ive been working part time for the past 2 months to get my girl right for christmas, ordered her a dyson (shes been saying shes saving up for one for some months now) and some other makeup im sure she’ll love

the dyson got here first, had to give it back to the ups driver before he left and he told me he’d report it as damaged and return it to the sender (sephora) but advised for me to wait until the status updated, contscted sephora once it updated and tbey told me i had to wait 30 days to get a refund, all i wanted was a replacement to get her the gift in time, i dont have the money to buy another obe

the other order got here next day, that one had nothing damaged but it only had 2/8 of the products, contacted sephora and they said they could ship the products again, only to tell me the system had blocked it and that they wouldnt help me

could i please get some help? appreciate all of you

-a broke man with a lovely girl who deserves these products

[LaurieBT]

@alexthemake, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your order number, I'll look into this. 

Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you! 

[alexthemake]

hey there, could you instruct me to open this? thabk you 🙂 

[LaurieBT]

@alexthemake, to adjust your private message preferences, please navigate to the Community on a browser (not the app). Please look for the gear/settings icon.