Sephora

Stores & Services
Find a Sephora

Happening at Sephora

View all

Services

From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

cancel
Showing results for 
Search instead for 
Did you mean: 
Post in Customer Support
|

Order only partially shipped?

I placed an order a few days ago and on the tracking it says only one item has shipped and the rest (one item I bought, one a 100 point reward, one an item from a promo code and my three samples) are still pending. 

Are my other items going to ship? Will I have to wait until my first package arrives? Also the coupon code I used is only valid for pursches 45$ and over, will I still get it even though my order has been split? 

Re: Order only partially shipped?

Hi @nozomichi,

 

I'm so sorry for the confusion! If you're still experiencing issues with this order please send me a pm so that I can further assist you! 🙂 

 

Thanks,

Sian

Re: Order only partially shipped?

Hi! This has happened to me before. A few times actually. All the samples and rewards and promo code items arrived just fine (they might substitute some samples like they always do.) But yeah, it came in two separate boxes on two separate days.


 
2 Replies
Conversation Stats
  • 2 replies
  • 1891 views
  • 1 Hearts Given
  • 3 Contributors
testing