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Post in Customer Support
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No Samples

I received my VIB rouge order and the package didn’t have the samples I picked - this seems to be happening more and more with my online orders, has anyone else experienced this?

Re: No Samples

@tunsy I will send you a PM for more information. 

Re: No Samples

Just happened to me today.  I DID get two samples, but no where close to the two perfumes I had selected.  Extremely disappointed as i specifically waited to order until there were samples that appealed to me.

Re: No Samples

Hi @ColleenGStan Substitutions will be made for out-of-stock samples. This is listed on our website here > https://www.sephora.com/beauty/samples-promotion#FreeSamples And on our samples page here > https://www.sephora.com/beauty/free-beauty-samples Our Distribution Centers will include any samples that are available at that time. I understand this is disappointing and I'm sorry we were unable to send the ones you selected at checkout!

Re: No Samples

Though that make sense....giving the consumer the illusion of being able to "pick" their samples is misleading.  Suggest getting rid of that option as I feel misled and new to sephora so makes me question the company.  The hard part is, at the end of the day you all can come back and say that we shouldn't complain about free samples to begin with.  I agree...to an extent.  NOT when they are advertised as to what can be picked (one of them still an option, so if its out of stock, its odd to me that still today I could "select" it).  It is something you all seem to use as a way to draw up sales, and it worked....I waited until a sample I would be very interested in was available and then ordered.  That's where the issue is an why it can't be dismissed as not being able to complain because theyre free or thats the policy or whatever.

Re: No Samples

Just happened to me for the fourth time in a row.

Re: No Samples

I literally just opened my package expecting to see at the very least comparable samples to the ones I ordered. Nothing but one small cream sample. I had put down two perfume samples—one of them was the pistachio scent from Kayali. I had been so excited about that one and ordered a little earlier than I’d planned just to be able to get it. This also happened the last time I ordered but at least I got one comparable perfume sample. 

Re: No Samples

Same! Not even close to what I selected… second time this has happened to me. 

Re: No Samples

I placed 7 orders during the recent VIB sale and received ONE sample in total (to be fair one order has not arrived yet but not getting my hopes up).  These days it is a given I won't be getting the sample I requested but now it is becoming a dream to even get A sample period.  This seems to be the trend now and I don't even expect them to arrive anymore.  Very very irritating, especially when Shopper's offers 3 samples and you are pretty much guaranteed to get the ones you requested too.  

Re: No Samples

Hi @mizeet and @mitzy247,

 

I'm so sorry for the trouble! I'll send you a message shortly.

 

Warm regards,

Laurie 

Re: No Samples

Im no longer even being offer samples at checkout. Please reach out to me as well. This is insane. Why work to get to vib status to not get rewarded. Samples help us figure out what else to buy. 

Re: No Samples

Hi @Stacyj82,

 

I'll send you a message for more information. 

 

Best,

Laurie 

Re: No Samples

Made three orders. Received ZERO samples. This is crazy and makes me not want to shop here LOL.

Re: No Samples

@agggg sorry to hear that! I'll send you a PM.

Re: No Samples

I haven’t received any samples in my last 5 orders. It’s very disappointing, I used to look so forward to them. 👎🏼 

Re: No Samples

Hi @AimeeK2023 I just sent you a PM.

Re: No Samples

I'm new to Canada and I was so excited about the free samples, I had selected Tom Ford perfume and Armani foundation, things I'm dying to try but can't afford rn.. super bummed that there was no substitution even, just no samples with the order. Disappointed. 

Re: No Samples

Hi @Debopriya14 I'm sorry to hear about your samples! I'll send you a PM.

Re: No Samples

Rouge member here too. Definitely common to not receive samples now, haven't received anything for my last few online orders. Before, if the samples I chose are not available, they would throw in some other random samples. This is how I ended up loving some of the products that I am re-buying. 

Re: No Samples

Hi @giankat I'm sorry to hear about this! I'll send you a PM.

Re: No Samples

it's so frustrating!!! I haven't gotten any samples in my last FIVE orders - especially frustrating as a Rouge member. I wouldn't care if they just gave me something different than what I requested, but I've gotten literally nothing 😞 I used to buy so many products based off of sampling.

Re: No Samples

Same. I’ve been a rouge member for years and years and other than the 20% off during the sale there’s really no perks or benefits, I never get samples in store or I don’t even get them online when I choose the ones I like. It’s extremely annoying. I think it’s been the last three orders or so. If Sephora doesn’t have the samples I choose, why not throw in some other ones? 

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