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Post in Customer Support
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No Samples

I received my VIB rouge order and the package didn’t have the samples I picked - this seems to be happening more and more with my online orders, has anyone else experienced this?

Re: No Samples

Hi @Krissydbri and @Flipper91,

 

I'm sorry about this! I'll send you a message.

Best,
Laurie
 

Re: No Samples

Yup, 2 orders in last 2 weeks and no samples included😡

Re: No Samples

Same here. Last five or six times and I spend a fortune. 

Re: No Samples

@leisaleisa I'm sorry to hear that! I will send you a PM to help. 

Re: No Samples

Hi @Imaan96,

 

I'm sorry about this! I'll send you a message.

Best,
Laurie
 

Re: No Samples

I have 5 orders and they all of them come without any samples

Re: No Samples

@minkies  @hannah225 I'm sorry to hear that! I will send you a PMs to help. 

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