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Post in Customer Support

Missing samples

My order came in today and I found that I was missing one of my samples and the one that arrived was completely different than what I ordered. Im not surprised as this isn’t the first time this has happened. Even though they’re free, it’s one of the reasons I buy from Sephora and it’s a bummer they didn’t arrive 😞


Re: Missing samples

Hi @aubzyy I'm sorry to hear that! Please note, substitutions will be made for out of stock samples. However, you should've received a total of two samples. I'll send you a PM.

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