Stores & Services
Find a Sephora

Happening at Sephora

View all


From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

Showing results forย 
Search instead forย 
Did you mean:ย 
Post in Customer Support

Missing samples

My order came in today and I found that I was missing one of my samples and the one that arrived was completely different than what I ordered. Im not surprised as this isnโ€™t the first time this has happened. Even though theyโ€™re free, itโ€™s one of the reasons I buy from Sephora and itโ€™s a bummer they didnโ€™t arrive ๐Ÿ˜ž


Re: Missing samples

Hi @aubzyy I'm sorry to hear that! Please note, substitutions will be made for out of stock samples. However, you should've received a total of two samples. I'll send you a PM.

Conversation Stats
  • 1 reply
  • 0 Hearts Given
  • 2 Contributors