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Post in Customer Support

Missing item in value set

 Hi, I recently placed multiple orders of the Sephora Favorites Hello! Beauty Gems

ITEM 2425890

And one of the perfumes The Valentino just had the card without the perfume sample inside. I don't want to return the whole package because now they are out of stock so I can't reorder just for one missing item. Is there any way a replacement could be added to one of my pending orders that I'm still waiting to be shipped out? Thanks

Re: Missing item in value set

Hi @MuahXOXO,

 

I'm sorry to hear this! I'll take a look in more detail and I'll send you a message.

 

Best,

Laurie

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