Missing $20 Mother's day gift card after purchasing $100

[southernbellela]

Hello!

I saw a promo on the Sephora app which stated if you bought a $100 gift certificate, you'd get a complementary $20 gift certificate. I purchased the $100 one, but never received the $20. So I went back into the app and pulled up the promo and screenshot the terms.

I contacted customer service at the email listed, and they stated that the promo was over. However, according to the terms of the promo, the promo didn't end until May 1 at 11:59 PM Pacific. I purchased the gift certificate at April 30th around 3 PM pacific time.

Order: XXXXXXXXXXXX

They stated that the promo ended at April 28th due to being sold out. However, this was not stated in the terms and conditions, and when I clicked the promotion on the App on the 30th, it still showed as valid.

Please advise. I do not want (and have not spent) the certificate if I'm unable to receive the $20 bonus.

Screenshot of the app terms:

Image of the email I received stating it was sold out (yet was still being advertised):

[RaquelBT]

Hi @southernbellela,

I wanted to let you know, I took out your order number for security purposes. Also, I sincerely apologize for any confusion. The gift card was only while supplies lasted and I'm so sorry that it sold out faster than expected. Please feel free to send me a private message if you need assistance with anything. Thank you. 🙂

Best Regards,

❤️ Raquel