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Post in Customer Support
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Makeup by Mario stick won’t twist

My new soft sculpt stick won’t twist up or down

#makeupbymario 

#softsculptstick 

 

Re: Makeup by Mario stick won’t twist

Hi, same problem with softsculpt shaping stick, I tried the fix and nothing works. And Sephora will not exchange this. Very frustrating!

 

Re: Makeup by Mario stick won’t twist

If you take the bottom apart and push up with the end of a makeup brush it will work. It will twist the product down as it should. 

Re: Makeup by Mario stick won’t twist

I am so unpleased with this stick not working. I went to the store a week after the purchase and they told me I could get the product with a brush?!? I am unable to gat the stick part away from the black part, how to you detach both?

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