Makeup by Mario stick won’t twist

[DMAMorgan]

My new soft sculpt stick won’t twist up or down

#makeupbymario 

#softsculptstick 

[LaurieBT]

Hi @GabiPadilla18,

I'll send you a message shortly!

Best,

Laurie 

[rojasa]

I have the same issue, I recently purchased the medium light one and it only worked for week or so. it is really frustrating 😞

[keelybt]

@rojasa I'm sorry to hear that! I will send you a PM. 

[wehod123]

Hi I’m ALSO having this issue…

[LaurieBT]

Hi @wehod123,

My apologies! I'll send you a message.

Best,

Laurie 

[KayceeStockton]

I'm having this issue too!! Tried the fix where you take off the brush part and I've got nothing:(

[LaurieBT]

Hi @KayceeStockton,

My apologies, I'll send you a message shortly.

Warm regards,

Laurie 

[ellafin78]

Hi, same problem with softsculpt shaping stick, I tried the fix and nothing works. And Sephora will not exchange this. Very frustrating!

[DMAMorgan]

If you take the bottom apart and push up with the end of a makeup brush it will work. It will twist the product down as it should. 

[GabrielleJmtl]

I am so unpleased with this stick not working. I went to the store a week after the purchase and they told me I could get the product with a brush?!? I am unable to gat the stick part away from the black part, how to you detach both?