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Post in Customer Support
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Makeup by Mario stick won’t twist

My new soft sculpt stick won’t twist up or down

#makeupbymario 

#softsculptstick 

 

Re: Makeup by Mario stick won’t twist

Hi @LaurieBT ! I'm having the same sadly! Could you let me know what to do? Thank you!

Re: Makeup by Mario stick won’t twist

HI @iryna95 I'll send you a PM to further assist!

Re: Makeup by Mario stick won’t twist

Hi @LaurieBT 

 

I’m also having an issue with my contour stick Could you assist me, please? 

Thanks!

Re: Makeup by Mario stick won’t twist

Hi @Andreacanog,

 

I'll send you a message for more information!

 

Best,

Laurie 

Re: Makeup by Mario stick won’t twist

I'm also having this same problem. It will no longer twist up or down.

Re: Makeup by Mario stick won’t twist

Hi @JojoQuin,

 

My apologies! I'll send you a message.

 

Best,

Laurie

Re: Makeup by Mario stick won’t twist

hey!!! im pretty sure i’ve found the solution!! i have a video posted to my tiktok (user: julianeedsbandaids) that you can go watch if the instructions here don’t make sense:

  1. remove the cap from both ends of the bronzing stick
  2. remove the brush by twisting then pulling while keeping a grip on the black section of the compact (don’t worry it easily goes back on)
  3. pull the top white part (where the contour is) and the bottom black part (where the brush attatches) in opposite directions while twisting the product upwards

tada!!! i really hope this works for other people and wasn’t just a fluke on my part. after you use this solution it should twist as normal. i hope this helps someone!!

Re: Makeup by Mario stick won’t twist

I tried this. I had to use the end of a makeup brush to make the product go up.  I could then twist it down.  I still couldn’t get it to twist up.  But this was helpful because now I can at least get it up by pushing the black end. 

Re: Makeup by Mario stick won’t twist

Hi @DMAMorgan,

 

I'm sorry to hear this and I'll send you a message shortly.

 

Best regards,

Laurie 

Re: Makeup by Mario stick won’t twist

Hi, I am having the same issue, can you please assist

Re: Makeup by Mario stick won’t twist

@lanashuster I will send you a PM.

Re: Makeup by Mario stick won’t twist

Hello, I am having the same issue with my product not twisting up.

Re: Makeup by Mario stick won’t twist

Hi @aem2323 sorry to hear about this. I'll take a look at your account then send you a PM.

Re: Makeup by Mario stick won’t twist

Hi, I have the same issue, can you help me?

Re: Makeup by Mario stick won’t twist

Hi @GabiPadilla18,

 

I'll send you a message shortly!

 

Best,

Laurie 

Re: Makeup by Mario stick won’t twist

I have the same issue, I recently purchased the medium light one and it only worked for week or so. it is really frustrating 😞

Re: Makeup by Mario stick won’t twist

@rojasa I'm sorry to hear that! I will send you a PM. 

Re: Makeup by Mario stick won’t twist

Hi I’m ALSO having this issue…

Re: Makeup by Mario stick won’t twist

Hi @wehod123,

 

My apologies! I'll send you a message.

 

Best,

Laurie 

Re: Makeup by Mario stick won’t twist

I'm having this issue too!! Tried the fix where you take off the brush part and I've got nothing:(

Re: Makeup by Mario stick won’t twist

Hi @KayceeStockton,

 

My apologies, I'll send you a message shortly.

 

Warm regards,

Laurie 

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