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Makeup by Mario stick wonโ€™t twist

My new soft sculpt stick wonโ€™t twist up or down

#makeupbymario 

#softsculptstick 

 

Re: Makeup by Mario stick wonโ€™t twist

Hi @DMAMorgan,

 

I'm sorry to hear this and I'll send you a message shortly.

 

Best regards,

Laurie 

Re: Makeup by Mario stick wonโ€™t twist

Hi, I am having the same issue, can you please assist

Re: Makeup by Mario stick wonโ€™t twist

@lanashuster I will send you a PM.

Re: Makeup by Mario stick wonโ€™t twist

Hello, I am having the same issue with my product not twisting up.

Re: Makeup by Mario stick wonโ€™t twist

Hi @aem2323 sorry to hear about this. I'll take a look at your account then send you a PM.

Re: Makeup by Mario stick wonโ€™t twist

Hi, I have the same issue, can you help me?

Re: Makeup by Mario stick wonโ€™t twist

Hi @GabiPadilla18,

 

I'll send you a message shortly!

 

Best,

Laurie 

Re: Makeup by Mario stick wonโ€™t twist

I have the same issue, I recently purchased the medium light one and it only worked for week or so. it is really frustrating ๐Ÿ˜ž

Re: Makeup by Mario stick wonโ€™t twist

@rojasa I'm sorry to hear that! I will send you a PM. 

Re: Makeup by Mario stick wonโ€™t twist

Hi Iโ€™m ALSO having this issueโ€ฆ

Re: Makeup by Mario stick wonโ€™t twist

Hi @wehod123,

 

My apologies! I'll send you a message.

 

Best,

Laurie 

Re: Makeup by Mario stick wonโ€™t twist

I'm having this issue too!! Tried the fix where you take off the brush part and I've got nothing:(

Re: Makeup by Mario stick wonโ€™t twist

Hi @KayceeStockton,

 

My apologies, I'll send you a message shortly.

 

Warm regards,

Laurie 

Re: Makeup by Mario stick wonโ€™t twist

Hi, same problem with softsculpt shaping stick, I tried the fix and nothing works. And Sephora will not exchange this. Very frustrating!

 

Re: Makeup by Mario stick wonโ€™t twist

If you take the bottom apart and push up with the end of a makeup brush it will work. It will twist the product down as it should. 

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