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198,840 Posts
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Offers
I am trying to get some of the offers and it keeps saying I need to be
signed up to VIB,OR ROUGE WHAT IS THAT?344
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Lost/stolen package
I’m so devastated and lost, worked and saved my hard earned money to buy
some fragrances from Sephora and support Sephora as a company I’ve been
going to for almost two decades . I spent $600 online ,...
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Sephora returns sold on Facebook
There's a lady selling returns from Sephora in Facebook marketplace
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1 Reply
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Re: Sephora returns sold on Facebook
Hi @333Angel333, thank you for reaching out to us. It looks like your
private messages are turned off, and you can adjust your preferences in
your Community settings (on the browser only, not the app)...
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Unused Gift Card Showing 0 Balance
My friends got me a gift card for which I checked the balance on January
19 and it showed $75. I finally decided to use it today and it’s showing
a $0 balance and customer service has not been able to...
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Re: Unused Gift Card Showing 0 Balance
Same thing happened to me. $225 worth of gifts cards and Sephora was NO
help. These were for my daughters and they were Christmas gifts from
their Uncle. He even included the receipt and they still won't honor it.
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Re: Unused Gift Card Showing 0 Balance
Same thing happened to me $75 gone. Customer service was rude and would
not help in any way. I've been a loyola customer for many years but now
I am planning to shop Ulta, if they won't make it right.
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Re: Unused Gift Card Showing 0 Balance
The same thing happened to me, $80 gone. 2 customer service agents said
there’s nothing they can do. If a billion dollar company rather pocket
my $80 then do right by a loyal customer, I’ll no longer be buying any
of my products from Sephora.
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2 Replies
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Re: Unused Gift Card Showing 0 Balance
@jessifs, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would li...
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1 Reply
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Re: Unused Gift Card Showing 0 Balance
Hi Laurie, I turned on private messages. As mentioned 2 agents already
said there’s nothing they can do to resolve the situation.
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Re: Unused Gift Card Showing 0 Balance
@AlizaHussain, I'm sorry to hear this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you wou...
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1 Reply
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Re: Unused Gift Card Showing 0 Balance
Don’t bother messaging her. She may even be a bot. They just say the
same thing as customer service and do nothing to help. Sephora does not
care that this is happening to all of us.
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Missing gift card balance
Hello, I added a gift card I received for Christmas on my account, but
then when I went to check out, I saw it'd been deleted, and I don't have
the physical card anymore 😞 Is there any way to get it ...
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Re: Missing gift card balance
The same thing happened to me, $80 gone. 2 customer service agents said
there’s nothing they can do. If a billion dollar company rather pocket
my $80 then do right by a loyal customer, I’ll no longer be buying any
of my products from Sephora.
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1 Reply
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Re: Missing gift card balance
Same thing happened to my daughters. $225 worth of gift cards that had
no balance. Sephora has said, "sorry...not our problem"
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Re: Missing gift card balance
@amako, I'm so sorry to hear this! Please kindly note that the checkout
area is not designed to store gift cards for future use. The gift card
should be entered as a payment method once you're ready t...
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Help deleting review
I submitted a review and I need to edit it. Could it please be deleted
so I can post a new one? It was forVelour Lashes Velour-Xtensions™ Kit
Thank you
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1 Reply
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Re: Help deleting review
@amykou I have removed it for you and it should come down from our site
within 24 hours.
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Sephora worker insisted this was my shade
I bought this concealer about 1/2 year ago when I went to Sephora. I
asked a employee for help to decide my shade and they INSISTED this was
the right one, even when I tried to say my shade should be ...
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1 Reply
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Re: Sephora worker insisted this was my shade
@FaithFrederick I'm sorry to hear that! We always want our clients to be
satisfied with your product purchases! If you are not satisfied with
your item, you are welcome to make a return or exchange wi...
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Reviews
I posted 5 reviews earlier and I have still not earned the points that I
should have gotten.(Apparently your supposed to get 5 per review you
write.) Anyway, is there a way y'all could fix this or I c...
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1 Reply
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Re: Reviews
@FaithFrederick I'm sorry for the confusion! Sephora does not offer
points for reviews.
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Missing samples
Hi. I just received my recent order and it did not have the free samples
in it that I selected. Instead I got a foundation sample with 4 colors
on the sheet and I don’t wear foundation. I was really l...
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Didn’t Receive Order Confirmation Email
Hello, Today (5/24) I placed an order and didn’t get an order
confirmation email. It’s very strange because I usually always get it
and the odd time I didn’t get it eventually, it had arrived late but...
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Re: Didn’t Receive Order Confirmation Email
5/25 Update: I got a shipment confirmation email at 10:58pm. Still very
confused as to why I never received the order confirmation email.
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Re: Didn’t Receive Order Confirmation Email
5/26 Yesterday (5/25) my order finally shipped except it shipped via
Canada Post and they are having a labor disruption now because they are
refusing to work overtime and my Sephora package currently ...
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Re: Didn’t Receive Order Confirmation Email
5/28 & 5/29 Update: Still waiting for the order to arrive.
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Re: Didn’t Receive Order Confirmation Email
Another update: now it finally says Item Processed by Canada Post in the
tracking information.
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Re: Didn’t Receive Order Confirmation Email
@dkmakeuplover I'm sorry to hear that! Occasionally there may be a delay
in receiving the order confirmation email. This should not affect the
status of your order and I apologize for any inconvenience it may cause.
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Re: Didn’t Receive Order Confirmation Email
Yeah. My order hasn’t shipped yet either and it usually ships on
Sundays.
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Re: Didn’t Receive Order Confirmation Email
@dkmakeuplover Check your Sephora order history online and see if this
order’s listed there. Here’s where to do that at Sephora’s website (I
very rarely use the app so I can’t help you there): Green h...
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Re: Didn’t Receive Order Confirmation Email
Currently it’s 11:27pm and I still haven’t gotten the order confirmation
email
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Re: Didn’t Receive Order Confirmation Email
Thanks so much for that information. It shows up in my order history as
‘In Progress’. Do you think that there was a high volume of orders today
possibly?
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Sephora Collection skincare products - discontinuing or reformulating?
I loooooove the Sephora Collection Smoothing Cleanser with AHA, and it's
been listed at 50% for a bit and is now showing "Item is no longer
available" on the website. It seems there are lots of other ...
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Re: Sephora Collection skincare products - discontinuing or reformulating?
Same! This was the only cleanser that didn't make my skin feel like it
was burning. I just went to get a new one and noticed it was gone. Now
there is the gel cleanser? Is it the same but a new brandi...
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Re: Sephora Collection skincare products - discontinuing or reformulating?
I’ve been wondering the same!!! I’ve been using that face wash for years
now and I’m scared to switch to something else now I’ve loved it so much
😭
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Re: Sephora Collection skincare products - discontinuing or reformulating?
@Alyshaz, thank you for reaching out! I'm sorry that we don't currently
have these details available. However, I recommend keeping an eye on our
emails and the website for all of the latest product updates. Thank you!
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Missing free samples with my orders
I am very upset. I ordered two items online and did not get my free two
items as mentioned. I could’ve have just bought my items from other
places that offer better deal but I chose Sephora and at the...
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Re: Missing free samples with my orders
I didn't get mine ether I was sooooo upset and I got it for my sister so
that was even worse lmk if this happens to y'all.
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1 Reply
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Re: Missing free samples with my orders
@AriJ30, I'm sorry to hear this! It looks like your private messages are
turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would lik...
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