I keep receiving “Payment Error” and my order will not go through!!

[AndrewCIC]

I am trying to make an order online, with my Sephora credit card that I have made purchases with before on my account. But it is not working.

It keeps stating…

"Payment error - your payment could not be processed. Please verify that your card number, expiration date and cvn are correct and that your billing address matches what the bank has on file. We have reversed any pending charges to your account."

But everything is correct and I never changed or updated any information such as my billing address, etc.

How can this be fixed so I can purchase the products I want? 

Below is a screenshot of the message 

 

[ncbeautybabe]

I’m having this same issue!! 😞

how did everyone get it fixed??

[LaurieBT]

Hi @ncbeautybabe,

I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with more information, I'll be happy to look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!

Best regards,

Laurie

[ncbeautybabe]

I turned on my private messages - could you send me one now?

[LaurieBT]

@ncbeautybabe, of course! I'll send you a message shortly.

Best regards,

Laurie

[jsalami]

I’m also having this issue, how was it resolved by others?

[LaurieBT]

Hi @jsalami,

We're happy to look into this for you. It looks like your private messages are turned off. If you would like to send me a private message with your registered email address, I'll be happy to look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available.

Best regards,

Laurie

[MariahJo0512]

I'm having this issue now too, did anyone figure it out?

[DaneeBT]

@MariahJo0512 oh no! I'll send you a PM. 

[avabirjandi]

same here!

[LaurieBT]

Hi @avabirjandi,

I'll send you a message shortly!

Best,

Laurie 

[odds1out]

Same here I can't use it at all and I haven't changed anything about were I live or anything 

[DaneeBT]

@odds1out Oh no! I'm sending you a PM.

[coffeeeveryday]

I’m having the same problem. I removed some stuff from my cart and it worked once but when I went back to order what I had taken out, it stopped working again. I got the same exact message, I tried signing out and using the website and this is still happening. It’s not because of my card because I just used it for something else and it’s worked like normal.

[DaneeBT]

hi @coffeeeveryday oh no! I'll send you a PM.

[DaneeBT]

@AndrewCIC Oh no! I'll take a look then send you a PM! 

[gracieeho]

i have the same problem!! 

[keelybt]

@gracieeho I'm sorry to hear that! I will send you a PM. 

[asdfghjklkjhgfd]

I’m having the same issue can somebody please help me.

[DaneeBT]

@asdfghjklkjhgfd I'm sorry to hear that! If you're seeing the error on both the app and desktop, please contact us via phone at 1-877-737-4672 or via our live chat so we can further assist. Thank you!