How long to ship

[maddiebuysskin]

I placed an order on April 19th and it still says in progress, but another order I placed on the 27th has already shipped.  Just wondering how much longer I am going to have to wait as it said that the estimated delivery day would be May 1st and that day has already passed.  I know that shipping is going to take longer because of COVID, but what is an estimated maximum number of days i will need to wait?

[taylross18]

Same my order from the 24th was shipped and received but the one from the 23rd is still pending!! Why aren’t they then filling in order of date??

[PenelopeBT]

Hi @maddiebuysskin,

With extended store closures, and our Spring Savings promotion, we are processing a high volume of orders that is unfortunately resulting in long order processing delays. The safety of our distribution center employees and our clients is our top priority, which means that responsible workforce safety precautions result in fewer people than usual processing orders at one time. If you placed an order, it will be shipped out and you will hear back from us with any updates when available.

Best,

Penelope